CPC Processor I Customer Support

About Datavant

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Responsibilities:

• Answer and conduct business on the telephone while maintaining excellent Customer Service, including:
• Accurately and timely answering release of information telephone calls and inquiries.
• Reviewing, researching, resolving, and responding to inquiries received via telephone, email, or written correspondence.
• Documenting all calls, inquiries, and resolutions in detail within appropriate software systems.
• Following all department and/or site-specific processes and procedures.
• Meeting and maintaining department productivity and quality assurance expectations.
• Responsible for following all company policies and procedures.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintain a high level of professionalism and good rapport with co-workers and management.
• Maintain open lines of communication with other employees and management regarding any problems, complaints, or incidents immediately.
• Perform work in accordance with training and direction provided, adhering to facility-specific procedures.
• Attend mandatory employee in-service meetings and/or training sessions as directed.
• Maintain an acceptable attendance record and report to work as scheduled.
• Perform other duties as assigned.

Schedule & Flexibility:

• Flexible Schedule: Exact shift times will be determined based on business needs, with 8.5-hour shifts scheduled between 8:00 AM and 9:00 PM EST.

Compensation:

• The estimated base pay range for this role is $15—$15 USD per hour.

Important Information:

• Health Screenings & Vaccinations: Client requirements may include post-offer health screenings and proof/completion of vaccinations (flu shot, Tdap, COVID-19, etc.). Exemptions will be reviewed on a case-by-case basis based on disability, medical contraindications, pregnancy, or religious reasons, as applicable by state law.
• Employment Sponsorship: This job is not eligible for employment sponsorship.
• Equal Employment Opportunity: Datavant is committed to a work environment free from job discrimination and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
• Pay Transparency: Datavant does not discriminate against employees or applicants for inquiring about, discussing, or disclosing their pay.
• Voluntary Demographic Questions: Optional questions at the end of the application help identify areas for recruitment process improvement and are anonymous.
• Reasonable Accommodations: Datavant is committed to providing reasonable accommodations for individuals with disabilities. Requests can be made via the provided link, selecting the ‘Interview Accommodation Request’ category. The requisition ID is required.