Marine Travel Consultant (Remote/Hybrid)

About BCD Media & Entertainment

We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today!

Role Details

• Type: Full time
• Location: Costa Rica
• Work Model: Remote/Hybrid

About the Role

The Travel Consultant, ERM is responsible for accurately and efficiently handling incoming contact requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, multi-regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. You will provide exceptional service which exceeds client expectations and effectively manage and control all facets of travel arrangements, as requested by our clients.

As a Travel Consultant, ERM, you will:

• Search and confirm travel reservations for the customer.
• Have hands-on involvement in crew movements, rotation, and disruption handling.
• Provide the customer with the required industry information, such as low fares, exchange costs, penalties, and visa information.
• Respond to the customer promptly and provide the customer with your undivided attention.
• Willingly offer assistance to team members within and across teams.
• Meet individual and team goals.

About You

• Proven experience in ERM, marine, offshore, or crew travel environments.
• Hands‑on expertise managing crew movements, rotations, and disruption handling.
• Strong attention to detail with the ability to perform accurately under pressure.
• Comfortable working in a fast‑paced, 24/7 service environment.
• Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup.
• Relevant skills in GDS Amadeus.
• Strong verbal and written communication skills in English.
• Demonstrated understanding of customer servicing excellence.
• Solid working knowledge of the travel industry, policies, procedures, and processes.

About BCD Media & Entertainment

We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice!

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• BCD Travel Blog
• LinkedIn
• Instagram
• Facebook

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities.
• Opportunities to grow your skillset and career.
• Generous vacation days so you can rest and recharge.
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive work environment where diversity is celebrated.

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

#LI-Remote
#LI-[INSERT TA PARTER HASHTAG]