Senior Travel Consultant, ERM (Remote)

About BCD Travel:
BCD Travel helps companies travel smart and achieve more by simplifying business travel through digital experiences. With a global team of over 15,000 members serving clients in 170+ countries, we are shaping a sustainable future for business travel. Our comprehensive solutions include leading meetings and events management and global consultancy services.

The Role:
We are seeking a Senior Travel Consultant for our ERM (Enterprise Relationship Management) division. This full-time, remote position based in Mexico requires you to accurately and efficiently handle incoming requests via multiple channels, acting as the primary point of contact for business customers. You will provide active travel consultation, detail travel arrangements, and up-sell related products.

What You Will Do:

• Accurately and efficiently handle incoming requests via phone, email, and other channels.
• Provide active travel consultation to business customers, including travel details and up-selling of related products.
• Anticipate and assist with potential customer challenges.
• Respond promptly to customers, giving them your undivided attention.
• Review operational processes and commercial relationships, suggesting improvements.
• Perform quality management, including error management and project assistance.
• Meet individual and team goals.
• Expertly use BCD Travel tools and systems.
• Support team members by responding to questions and providing direction on policies and procedures.
• Participate in project teams and coach other travel consultants when the team lead is absent.

About You:

• Proven experience in ERM, marine, offshore, or crew travel environments.
• Hands-on expertise managing crew movements, rotations, and disruption handling.
• Strong attention to detail with the ability to perform accurately under pressure.
• Comfortable working in a fast-paced, 24/7 service environment.
• Demonstrated ability to collaborate effectively within a global, multi-regional operations setup.
• Solid working knowledge of the travel industry, policies, procedures, and processes.
• Advanced skills on GDS Amadeus.
• Strong verbal and written communication skills in English.
• Proven ability to handle multiple priorities simultaneously.
• Demonstrated excellent professional customer service and problem resolution skills.

What We Offer You:

• Flexible working hours and remote opportunities.
• Opportunities for skill and career development.
• Generous vacation days.
• A fair compensation package, including mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive work environment where diversity is celebrated.
• Unique, often global, experiences.

We are dedicated to building a diverse, inclusive, and authentic workplace. We encourage you to apply even if your experience doesn't align perfectly.