(Fluent Italian & English) Customer Support Consultant (remotely)

About SupportYourApp

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

About the Role

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What You Will Do (Responsibilities)

• Deliver outstanding customer support via phone calls, emails and chats.
• Handle guest inquiries regarding check-ins/check-outs, accommodation services, amenities, and location-related information.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

What You Need to Succeed (Requirements)

• Excellent English and Italian skills (C1 for both spoken and written).
• Experience in customer support for 6-12 months.
• Positive, proactive, and responsible attitude.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Will Be a Great Plus

• Experience in hospitality or property management industry.

Benefits and Perks

• Fixed schedule: Wednesday-Sunday, 2pm–10pm CET.
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time, with an internal health policy.
• Responsive leadership interested in your development and long-lasting cooperation.
• Greenhouse conditions for self-development.
• A culture built on trust, with no time-tracking requirements.

Note: The items listed in this section may vary depending on the terms of engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. Specific terms, including compensation, benefits, and work conditions, will be clearly defined in the agreement if selected.