Technical Solutions Engineer

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across their technology stack to manage complexity at scale. We bring applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.

About The Role

As part of the Technical Solutions team, you will be Datadog's in-house product experts. This team drives Datadog’s worldwide growth by educating potential clients and ensuring existing customers are happy and successful. You will share technical and product expertise through multi-channel technical support, demos, and presentations. You'll join a team and company where you will be challenged, but also immediately witness your contributions to Datadog.

What You'll Do

• Engage with customers via multiple channels (ticketing system, live chat, screen sharing tools) to resolve technical support requests and educate clients on platform usage.
• Reproduce technical issues and delve into Datadog’s extensive integrations (600+).
• Participate in product discussions with internal teams, providing valuable feedback from client interactions.
• Train as a highly knowledgeable specialist in one or more Datadog product areas.
• Work from a Datadog office 3-5 days per week as part of our hybrid workplace model.

Who You Are

• A Computer Science/Engineering major or Bootcamp graduate.
• An active contributor to open-source projects (code, bug reports) and the engineering community (Meetups, etc.).
• Self-motivated, detail-attentive, with a strong desire for continuous learning.
• A critical thinker who prioritizes a client-centric approach.
• An effective communicator, both written and verbal.
• Possess some programming experience and basic knowledge of Linux.
• Able to work a rotating schedule that includes weekend availability.

Nice to Have:

• Understanding of Log management fundamentals.
• Understanding of Cloud Security Monitoring.

Datadog values diverse backgrounds and encourages applications even if you don't meet every qualification. If you're passionate about technology and eager to grow your skills, we want to hear from you.

Benefits and Growth

• Best-in-breed onboarding.
• Generous global benefits.
• Intra-departmental mentor and buddy program for networking.
• New hire stock equity (RSUs) and Employee Stock Purchase Plan (ESPP).
• Continuous professional development, product training, and career pathing.
• An inclusive company culture with opportunities to join Community Guilds and Inclusion Talks.

(Benefits and Growth may vary based on country of employment and employment nature.)

Equal Opportunity at Datadog

Datadog is committed to equal employment opportunity for all individuals. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accessibility inquiries or accommodation requests, please use this form.