Job Title: Customer Support Executive (German Onboarding)

About Tide

At Tide, we empower SMEs by offering comprehensive business accounts, banking services, and administrative solutions like invoicing and accounting. We're transforming the small business banking landscape, supporting over 2 million members across the UK, India, Germany, and France. Our data-driven approach and focus on innovation help SMEs save time and money, allowing them to concentrate on their passions.

Tide At A Glance:

• Serves SMEs in the UK, India, Germany, and France.
• Boasts over 2 million members globally (900,000 in the UK, 1.1 million in India and growing).
• Secured over $300 million in funding.
• Employs over 2,800 Tideans worldwide.
• Recognized with Great Place to Work certification for three consecutive years and named among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026.
• Operates offices in Central London, with technology and support centers in Sofia (Bulgaria), Serbia, Romania, Lithuania, Hyderabad, and Gurugram, New Delhi, Berlin, Paris, and Luxembourg.

About the Team

The Onboarding Team is crucial in converting prospective leads into active Tide members. We collaborate closely with Marketing, Product, and KYC teams to ensure a smooth onboarding journey, providing valuable insights across departments.

About the Role

As a Customer Support Executive with German (Onboarding), you will be a vital link between Tide and prospective members, showcasing the value of our leading fintech solutions. This role requires a blend of exceptional customer service and persuasive sales skills to convert interested leads into full Tide members. With Tide's rapid growth and high member interest, this role is essential for ensuring every potential member has a seamless transition.

Your Responsibilities:

• Follow up with individuals who have downloaded the Tide app but haven't completed sign-up, guiding them through the onboarding process.
• Clearly explain our signup procedure, answer questions, and effectively communicate Tide's unique benefits to convert prospects into members.
• Build strong relationships with prospective members to identify opportunities for upselling relevant Tide products.
• Collaborate with the KYC team to ensure correct documentation is provided and troubleshoot any issues, requiring a technically adept approach.
• Leverage upselling skills to present a range of Tide products to prospective leads, capitalizing on our rapid growth and new product introductions.

What We're Looking For:

• Native-level proficiency in spoken and written German.
• Prior experience in customer service or telesales.
• A results-oriented individual focused on revenue generation and upselling.
• A self-starter with a target-driven mindset.
• Adaptability to constant change and shifting priorities.
• A strong member-first mentality.
• Self-motivated and conscientious, with a desire to make a significant business impact.
• (Ideally) Some familiarity with compliance, KYC, AML regulations, or prior FinTech experience.
• (Potentially) Experience with Zendesk or similar platforms, and Predictive or power dialers.

What You'll Get In Return:

• Gross annual salary: €17,600.00 - €19,800.00
• 25 days paid annual leave.
• 3 paid days off for volunteering or Learning & Development (L&D) activities.
• Extended maternity and paternity leave (company-covered).
• Personal L&D budget: 1000 BGN per year.
• Additional health & dental insurance.
• Mental wellbeing platform access.
• Fully covered Multisports card.
• Food vouchers.
• Office perks: Snacks, light food, and drinks.
• Work From Home (WFH) equipment allowance.
• Flexible working from home arrangements.
• Sabbatical Leave.

Tidean Ways of Working

We champion a flexible workplace that blends in-person and remote work. Our offices serve as hubs for innovation and team building, encouraging regular face-to-face interaction to foster community, while remote work is fully supported.

Commitment to Diversity & Inclusion

At Tide, we believe diversity enriches our culture. We welcome individuals from all backgrounds, irrespective of ethnicity, religion, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity, or disability. We celebrate diversity as a cornerstone of our success, enabling us to build products that resonate with our members' diverse needs. We operate as 'One Team,' fostering a transparent and inclusive environment where every voice is heard.

Disclaimer: Be aware of potential recruitment scams. Tide never charges fees, only uses official @tide.co email addresses, and lists opportunities exclusively on our Careers Page. Report any suspicious contact to talent@tide.co.