Manager, Sales Operations – Inbound & Activation (Global)

OFX, a leading financial operations company, is seeking a Manager, Sales Operations – Inbound & Activation (Global) to join their team. This role is crucial for optimizing the conversion of inbound demand into revenue-generating clients worldwide.

About OFX

OFX is a global financial operations company that provides businesses and accounting firms with real-time financial control and visibility. With an innovative platform and 24/7 human support, OFX simplifies international business operations, offering global business accounts, cross-border payments, currency risk management, corporate cards, bill payments, and more. Headquartered in Sydney, Australia, OFX has been a trusted innovator in global money movement for over 25 years, with offices worldwide.

The Role

Reporting to the Global Head of Sales Operations and Enablement, this role focuses on improving the effectiveness of inbound lead management, onboarding, and early customer engagement. You will design and optimize processes, systems, and reporting frameworks to enhance conversion rates, speed to value, and overall sales performance. This is a senior individual contributor role operating globally, driving outcomes through influence, alignment, and delivery across multiple teams, working cross-functionally with Sales, Marketing, Data, and Technology teams.

Responsibilities

• Develop and maintain key operational and performance reporting across inbound lead management and activation funnel performance (e.g., conversion rates, speed to contact, time to first deal).
• Leverage sales and marketing data to generate actionable insights that improve lead conversion and early customer engagement.
• Define and optimize inbound and activation processes across lead intake, qualification, routing, onboarding, and activation.
• Collaborate with Sales, Marketing, Product, Data, and Technology teams across regions to improve workflows, handoffs, and operational efficiency.
• Enhance inbound lead management processes, including lead routing, prioritization, and follow-up, to ensure optimal pipeline conversion.

Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, or related roles in fast-paced environments.
• Strong experience in inbound funnel management, lead conversion, or activation/onboarding optimization.
• Experience working with CRM systems (e.g., Salesforce) and sales tools (e.g., Gong, 6sense, ZoomInfo).
• Proven ability to lead cross-functional initiatives and deliver outcomes without direct authority.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Outstanding communication and stakeholder management skills.
• Experience working in global or multi-regional environments is an asset.
• Bachelor's degree or equivalent practical experience.
• Strong understanding of funnel metrics including lead conversion, response time, activation rates, and time-to-value.
• Experience with BI and reporting tools (Looker, Tableau, Power BI).
• Ability to translate business requirements into scalable process and system solutions.
• Strong organizational skills and attention to detail.
• Proven ability to deliver results within tight deadlines.
• High levels of self-motivation, ownership, and continuous improvement mindset.

Compensation

• Salary Range: $90,000.00 - $120,000.00 CAD
• Exact salary offered will depend on experience, knowledge, skills, and work location.
• This role may be eligible for a variable bonus and/or commission.

Benefits

• Comprehensive benefits package for full-time roles and part-time roles working a minimum of 24 hours a week.
• Opportunities for learning and career development, including leadership training and internal mobility.
• "Make a Difference" program encouraging community involvement.
• Reward and recognition programs.
• Social events organized by employee-led committees.
• Health insurance, gender-neutral carer parental leave (16 weeks), and birthday leave.

Work Environment

• Hybrid work model offering work-life balance and flexibility.
• Inclusive, diverse, and non-hierarchical culture.

Additional Information

• This is an existing full-time permanent position.
• OFX may use AI tools to support hiring processes, such as reviewing applications. Human oversight is maintained, and final decisions are made by humans.
• OFX is committed to fostering a diverse, inclusive, and accessible workplace. Accommodations can be requested during the recruitment process.