Technical Services Engineer

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

Mongodb is an equal opportunities employer.

About the Role

MongoDB Technical Services Engineers leverage outstanding problem-solving and customer service skills, combined with deep technical experience, to advise customers and resolve complex MongoDB issues. You will specialize in the entire MongoDB ecosystem, including the database server, drivers, management suite, and services like Cloud Manager. This role requires passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for customers.

What You'll Do

• Work alongside major customers to solve complex issues related to architecture, performance, recovery, and security.
• Serve as an expert resource on standard methodologies for running MongoDB at scale.
• Act as an advocate for customer needs, collaborating with product management and development teams.
• Contribute to internal projects, including developing support tools for performance, benchmarking, and diagnostics.
• Enable peers by sharing newly acquired technical knowledge through informal conversations, training, and workshops.
• Document solutions in the knowledge platform to increase efficiency for customers, team members, and other departments.

What You Need

• 4+ years of proven experience. Self-taught, insatiably curious, and multi-faceted candidates are encouraged.
• Strong diagnostics and troubleshooting experience, with a holistic analytical approach from application tier to database to storage.
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
• Ability to read code and basic coding/scripting ability in one or more languages (e.g., Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go).
• Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
• Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching.
• Experience supporting complex mission-critical product applications and database systems (RDBMS or non-relational).
• Genuine desire to help people, ability to think on your feet, and remain calm under pressure.
• Desire and ability to rapidly learn new technical skills.
• Willingness and ability to collaborate and seek help from team members.

Bonus Points

• Fluency in conveying technical discussions in Mandarin.
• Experience with authentication systems (e.g., LDAP, Kerberos, AD).
• Experience using or managing MongoDB.
• Experience with distributed version control systems, particularly Git.
• Experience with cloud services stacks (AWS, Azure, GCP).
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Success Measures

• In 3 months: Gain a deep understanding of MongoDB and its ecosystem; complete New Hire Training.
• In 6 months: Work comfortably on the frontline with customers; complete the MongoDB Certified DBA Associate exam.
• In 12 months: Become part of a technical experts group, assist peer engineers with advanced diagnostics, and handle technical escalations independently.

Work Environment

• Based in Sydney or Melbourne offices.
• Standard work week post-ramping: Sunday to Thursday, every week.

Why MongoDB is a fantastic place to work and build your career

• Be part of the company reinventing the database, passionate about innovation and speed.
• Enjoy a fun, inspiring, engineering-focused culture.
• Work with exceptionally talented people globally.
• Learn, contribute, and make an impact on the product and community.