Graduate Programme – Philippines / India

About the Role

As the first point of contact for PriceLabs customers, you will play a crucial role in their success by providing outstanding support and service. This position offers the chance to wear many hats, directly impacting customer businesses and upholding, if not setting, new standards for support excellence. This is a foundational role within PriceLabs, offering clear pathways for career advancement into non-technical departments such as Sales & Success, Marketing, or Data Science.

Shift Timings

• Philippines: 4:30 a.m. to 1:00 p.m. PH time (any five days of the week).
• India: 6:00 p.m. to 2:30 a.m. IST (any five days of the week).

Responsibilities

• Take ownership of customer issues from report to resolution.
• Conduct product walkthroughs and provide effective resolutions to customer queries.
• Research, diagnose, and troubleshoot customer issues.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all reported issues.
• Respond to inquiries via email, phone calls, and live video calls.
• Go above and beyond to assist customers.

About You

• Empathy and patience in customer interactions.
• Curiosity and a strong problem-solving mindset.
• A solid analytical background, comfortable with math and numbers.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Minimum Math score of 2.00 (equivalent to 85% or higher) in 10th grade or most recent Math exam.

How to Apply

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. Please check your spam folder if you don't find our emails in your inbox. Tip: Avoid using AI-generated responses.

About PriceLabs

PriceLabs is a leading revenue management solution for the short-term rental and hospitality industry, founded in 2014. Headquartered in Chicago, IL, our platform empowers hosts and hospitality professionals to optimize pricing and revenue management by adapting to market trends and occupancy levels. We manage pricing and minimum-stay restrictions for over 600,000+ listings globally across 150+ countries daily, offering advanced tools like the Base Price Help and Minimum Stay Recommendation Engine.

Recent Growth & Achievements (2025 Projections):

• 600K+ listings managed
• 160+ integrations
• 300+ globally remote team members
• 70K+ customers worldwide
• 40% diversity

Industry Awards:

• SaasBoomi 2021
• The Shortyz 2020
• The Shortyz 2023
• STRive Awards 2025
• STRive Awards 2026

Why Join PriceLabs?

• Work with an industry-leading product with a strong customer base and high Net Promoter Score (NPS in the 70s).
• Collaborate with a global team of passionate individuals in a remote-first environment that values open communication, empowerment, and customer success.
• Be part of a rapidly growing company backed by a strong team.

PriceLabs is an equal opportunity employer committed to diversity and inclusion in all aspects of employment.