Is the Teamleiter (m/w/d) im Kundenservice position remote, hybrid, or on-site?

The Teamleiter (m/w/d) im Kundenservice role at hey contact heroes GmbH is a remote opportunity. The location specified by the employer is Hamburg.

What is the salary range for the Teamleiter (m/w/d) im Kundenservice role at hey contact heroes GmbH?

The salary for Teamleiter (m/w/d) im Kundenservice at hey contact heroes GmbH is not explicitly stated, but is competitive and based on experience.

How do I apply for the Teamleiter (m/w/d) im Kundenservice position?

You can apply directly by visiting the dynamic application link on FutureTalent at: https://www.futuretalent.online/jobs/9818-teamleiter-mwd-im-kundenservice-hey-contact-heroes-gmbh.

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26d 2h left to apply

Teamleiter (m/w/d) im Kundenservice

hey contact heroes GmbH•🌍 Hamburg•Estimated: $80,000 - $120,000

RemoteCustomer Service

✨ AI Insights & Summary

This role at hey contact heroes offers a fantastic opportunity for experienced customer service leaders to transition into a fully remote, permanent Team Lead position. The company emphasizes a strong team culture and provides a clear path for growth within the organization. If you're passionate about customer experience and motivating teams, this secure, home-office-based role with excellent benefits and ample vacation time is a compelling next step in your career.

Teamleiter (m/w/d) Customer Service (100% Home-Office)

About the Role

As a Team Leader at hey contact heroes, you will be responsible for managing and guiding your own team of Customer Service Heroes. Your mission is to ensure smooth operations, elevate service quality in collaboration with clients from the telecommunications industry, and consistently deliver exceptional customer experiences.

Your Mission

Lead, motivate, and develop your team of Customer Service Heroes.
Ensure adherence to quality, service, and performance metrics.
Conduct coaching sessions, feedback discussions, and team meetings.
Act as a liaison between planning, quality management, project management, and our clients.
Manage reporting and performance steering in daily operations.
Contribute to process improvements and innovative ideas.

Qualifications

Minimum of 2 years of experience as a Team Leader in Customer Service.
Willingness to complete a 3-week on-site onboarding program; subsequent work is 100% remote.
Strong communication and coaching skills.
Proven ability to motivate and develop a team.
Experience with KPIs and performance management.
Structured, reliable, and solution-oriented work approach.
Enthusiasm for teamwork, responsibility, and a genuine team culture.