QA Manager

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California.

About the Role

As a QA Manager at Bitwarden, you will lead the quality efforts that guide the future of the Bitwarden product across mobile, web, and server components. You will own the total quality process and contribute directly to the culture of quality within Bitwarden through hands-on testing, process improvements, departmental outreach, and mentoring. This person will hire for and directly manage a cross-functional team of quality engineers focused on support, product development, automation, and performance testing. This is an all-remote team and we’re looking for someone located in the U.S.

Responsibilities

• Hire and develop our team of cross-functional QA Engineers
• Set and report on measurable goals and objectives for the team
• Set weekly or daily priorities for the QA team and individual team members
• Own the quality process, procedures, and decision support for product development and delivery
• Evaluate, recommend, and implement testing tools to help facilitate team success
• Provide technical escalation and knowledge to help resolve issues and technical hurdles
• Facilitate and encourage collaboration through team meetings and communication channels
• Report on team progress, status, and roadblocks to management
• Advocate for the QA team and the total quality management of Bitwarden’s product, process, and organization
• Conduct one-on-one meetings with direct reports for feedback and professional development
• Perform annual or semi-annual performance reviews
• Perform hands-on testing and support when necessary
• Participate in code reviews, learning, and spreading technical knowledge
• Actively participate in backlog grooming, planning, and delivery activities
• Help maintain or review automated tests within industry-proven automated test frameworks for mobile, desktop, web applications, and RESTful APIs
• Become an expert and authority on the entire Bitwarden product

What You Bring to Bitwarden

Leadership Skills:

• Ability to inspire and provide vision direction
• Experience building and growing successful teams
• Management or team lead experience from a previous technical position
• Propensity towards leadership and mentoring

Interpersonal Skills:

• Ability to form good relationships with other leaders
• Strong sense of empathy and ability to advocate for others
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills

Analytical Skills:

• Strength in evaluating success and ensuring strategic goals are measurable
• Excellent problem-solving skills

Experience:

• Testing a SaaS consumer and/or enterprise product
• Lean or agile development and delivery
• Testing mobile and cross-platform/browser applications
• Excitement and enthusiasm for helping customers solve security and password challenges
• Zeal for learning and desire to develop skills in automation and quality processes

Nice-to-Haves

• User of Bitwarden
• Startup experience
• Open source experience
• Mobile apps testing experience
• Experience in automated test frameworks (e.g., Selenium, Cucumber, Appium, Robot Framework, BrowserStack)
• Proficiency using source control (e.g., Git, SVN, TFS)
• Hands-on development experience
• Descriptive Programming experience with Selenium

Interview Process

• Meeting with our Recruiting team
• Interview with Director of QA
• Interview/s with team members
• References

Why Work With Us

• Sense of Purpose: Contribute to a more secure internet experience for millions.
• Become an Expert: Immerse yourself in security and open-source software.
• Incredible Team: Work remotely with motivated and innovative team members.
• Learn and Grow: Take on new challenges with team support and join our #growth-club for professional development.

Compensation & Benefits

• Base Compensation Range (US): $130,000 - $190,000 annually. Actual compensation will vary based on level, experience, skill set, and location.
• Refer to the careers page for a list of benefits.