Job Title: Senior Product Manager, Cloud and Infrastructure Managed Services

About the Role

As a Senior Product Manager at Datacom, you will take ownership of the Cloud and Infrastructure Managed Services portfolio. This senior individual contributor role is designed for someone who can drive substantial change by identifying opportunities to evolve, standardize, and grow our service offerings, all while maintaining a keen focus on commercial performance. Your strategic decisions will directly influence the growth and scalability of our managed services business.

While you won't have direct reports, your role involves significant influence. You will shape product roadmaps, build compelling business cases, and direct priorities across a broad network of delivery leads, tooling teams, vendors, and finance stakeholders.

What You Will Do

• Portfolio Ownership: Manage the Cloud and Infrastructure Managed Services portfolio end-to-end, from opportunity identification to benefit tracking in production.
• Strategy Development: Develop and maintain the portfolio strategy, ensuring alignment with broader business priorities.
• Service Evolution: Identify opportunities to improve, standardize, rationalize, or create new service offerings.
• Business Case Development: Build business cases, commercial models, and cost-benefit assessments to support investment decisions.
• Roadmap & Pricing: Own the product roadmap and pricing strategy, recommending priorities based on strategic and commercial value.
• Initiative Tracking: Monitor improvement initiatives from concept through to production and track their outcomes.
• Market & Customer Analysis: Conduct market and customer scanning to stay ahead of trends and emerging demand.
• Sales Support: Assist with pre-sales and client conversations, articulating service direction and managing roadmap commitments.
• Collaboration: Work closely with product leadership, delivery leads, tooling teams, vendors, and finance stakeholders.

What You Will Bring

• Expertise: Deep understanding of cloud services, private cloud, and managed services.
• Commercial Acumen: Strong commercial instincts, including experience developing business cases and investment propositions.
• Pre-Sales Experience: Proven ability to support pre-sales activities and translate customer needs into portfolio actions.
• Influencing Skills: Demonstrated ability to engage and influence cross-functional stakeholders at all levels.
• Problem-Solving: Structured problem-solving skills with a proactive, outcome-oriented approach.
• Communication: Clear and confident communication skills, effective in executive briefings, client conversations, and team working sessions.
• Product Management (Bonus): Product management experience is a plus but not essential.
• Education: A tertiary qualification is desirable, though equivalent professional experience will be considered.

Culture and Benefits

Datacom is a leading IT professional services provider in Australia and New Zealand, known for maintaining a dynamic, agile culture with a small-business feel. Our people are the source of our unique culture and energy.

We offer a supportive environment with perks like social events, relaxation spaces, remote working options, flexible hours, and professional development courses. You'll have opportunities to learn, develop your career, connect with colleagues, and bring your authentic self to work. We value contributions and foster a collegial, flat-structured environment.

Our digital team embraces flexibility, understanding the importance of balancing work with non-negotiable personal commitments. We operate at the forefront of technology, tackling complex challenges for large enterprise organizations, ensuring a continuous stream of interesting work and opportunities.