Staffing Partner

Role Overview

A critical role focused on aligning sales markets with supply regions to optimize supply planning, staffing execution, and minimize revenue leakage. This position builds a future-ready supply strategy, ensuring the right talent is available to meet demand and fostering collaboration across regions, accounts, and stakeholders. It balances short-term needs with long-term growth and enhances demand/supply visibility.

Job Responsibilities

1. Workforce Strategy & Supply-Demand Alignment

• Support a rolling 90/180-day staffing forecast, incorporating demand pipelines, project roll-offs, attrition, new hires, and fulfillment ratios.
• Partner with the wider staffing team and Operational Excellence team to service accounts and sales teams.
• Develop a deep understanding of available workforce and skill-set mix for mid- and long-term capacity planning based on sales pipeline, project forecasts, and business growth strategies.
• Influence Build-Buy-Borrow (BBB) strategies at account and regional levels.
• Serve as the primary point-of-contact for all staffing-related matters for Thoughtworkers.
• Leverage staffing tools and marketplace systems, maintaining data hygiene to reduce manual efforts.
• Enforce beach policy to minimize revenue leakage and maximize billable utilization.
• Support pre-sales by providing relevant profiles as requested.

2. Bench & Utilization Optimization

• Govern and drive bench inventory reduction through real-time dashboards, proactive redeployment, and cross-skilling programs.
• Maximize revenue impact through billable headcount optimization, unbilled cost tracking, and alignment of the organizational pyramid.
• Maintain a talent availability view by skills for the upcoming quarter to inform supply planning.
• Ensure employee profiles are updated systematically for quick response to client requests and better talent matching.

3. Operational Excellence & Governance

• Ensure data accuracy and integrity across Resource Management Systems (RMS), project assignment accuracy, and billing structure alignment.
• Monitor and enforce staffing SLAs (e.g., Fulfillment Ratio, Time-to-Fill, Demand Fulfillment % Adherence).
• Identify and mitigate revenue leakage risks through timely talent allocation, role compliance, and correct billing classification.
• Maintain governance on ageing roles, demand spikes, and unplanned rampdowns.
• Ensure good adoption of AI tools and new processes/systems for improved operational efficiency.

4. Cross-functional Collaboration

• Talent Acquisition: Share supply plans and participate in hiring discussions to meet talent needs.
• L&D (Learning & Development): Recommend upskilling programs based on bench profile and project requirements.
• HR & Business Operations: Support internal mobility and workforce engagement strategies.

Job Qualifications

• 3–7 years of experience in Resource Management, Workforce Analytics, or Supply Chain Staffing within a large IT/Technology/Services organization.
• Highly analytical and detail-oriented expert in staffing analytics, utilization, and billability structures, with a focus on data governance and process hygiene.
• Adept at creating win-win solutions and gaining stakeholder buy-in.
• Exceptional stakeholder management and communication skills across Sales, Delivery, Talent Acquisition, Finance, and HR.
• Resilience and strong decision-making skills in complex, ambiguous, fast-paced environments.
• Strong multi-tasking skills.
• Self-driven and motivated.
• Advanced expertise with Excel and Google Sheets.

Education

• Bachelor’s or Master’s degree in Business Administration, Analytics, or HR.
• Exposure to enterprise-level workforce planning and staffing systems and processes.

Learning & Development

Thoughtworks offers a supportive environment for career development with interactive tools, numerous programs, and collaborative teammates, balancing autonomy with a strong cultivation culture.

Commitment to Disability Inclusion

Thoughtworks is committed to being an inclusive and accessible workplace for all employees, including those with disabilities.

What’s on Offer

• Career-defining experiences to foster professional and personal growth.
• A community where you feel you belong.
• A wide variety of benefits supporting team advancement, health, and wellbeing.

About Thoughtworks

Thoughtworks is a global technology consultancy integrating strategy, design, and engineering to drive digital innovation. For over 30 years, they have partnered with clients, leveraging autonomous teams to build innovative solutions. Their culture fosters learning and challenges professionals from diverse backgrounds, recognized globally for its cultivation of talent.