Experienced Information Systems Architect

About Gainwell Technologies

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Your Role in Our Mission: Advisor, Information Systems Architect – ServiceNow

As a senior-level technical leader, you will be responsible for designing, implementing, and governing enterprise-wide ServiceNow solutions. This role owns the architectural integrity of the platform, with a strong focus on integrations, CMDB alignment, and platform scalability. You will collaborate closely with the Platform Architect, CMDB Admin, and cross-functional teams to ensure that ServiceNow capabilities align with business goals and ITSM best practices.

Key Responsibilities:

• Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.
• Define and enforce platform governance, including release management and security protocols.
• Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance.
• Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards.
• Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM).
• Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.
• Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment.
• Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures).

#### Architect & Platform Strategy

• Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.
• Define and enforce platform governance, including release management and security protocols.
• Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance.

#### Integration & Development

• Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols.
• Design and implement automated processes for populating the CMDB and managing service relationships.
• Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services.

#### Collaboration & Stakeholder Engagement

• Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions.
• Ensure that all integration and development efforts align with the Gainwell ServiceNow Platform team’s delivery expectations.
• Facilitate design authority meetings and provide consultative guidance to development teams.

#### Reporting & Continuous Improvement

• Develop and deliver SLA/KPI reports related to services and platform performance.
• Monitor how IT support teams leverage CMDB data and provide training as needed.
• Drive continual improvement of ITSM processes and platform capabilities.

What We're Looking For:

• Bachelor’s Degree in Computer Science, Information Systems, Business Management, or a related discipline.
• 5+ years supporting ITSM processes.
• 3+ years of hands-on experience with ServiceNow platform development and discovery tools.
• 3+ years designing and implementing integrations with third-party tools.
• 3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP.

Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS)
• Certified Application Developer (CAD)
• ITIL, COBIT, Six Sigma, PMP

What You Should Expect in This Role:

• Location: Fully Remote Opportunity – Work from anywhere in the U.S.
• Travel: Minimal Travel Required – Occasional travel opportunities (0-10%).
• Interviews: Video cameras must be used during all interviews, as well as during the initial week of orientation.

Compensation & Benefits:

• Pay Range: $95,100.00 - $135,800.00 per year (base pay may vary based on location, experience, and other factors).
• Health & Wellness: Comprehensive health benefits.
• Retirement: 401(k) employer match.
• Time Off: Generous, flexible vacation policy.
• Development: Comprehensive leadership and technical development academies, educational assistance.

About Gainwell Technologies:

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer.