Risk Analyst (XplorPay)

About Xplor

Xplor is dedicated to helping small and medium-sized businesses thrive by providing intuitive, cloud-based technology solutions. Our XplorPay service ensures businesses get paid quickly and securely. We are unified by our purpose: helping people succeed and enriching customer experiences through every interaction.

About the Role

Join our XplorPay vertical as a Risk Analyst and make a daily impact. Reporting to the Director of Risk, you will monitor merchant processing activity, investigate suspicious behavior, and evaluate patterns against internal and external data to identify and mitigate potential risks. This role requires a blend of analytical rigor, investigative skills, and strong communication abilities.

Responsibilities

• Analyze alerts generated by automated monitoring systems to identify suspicious transactions or processing issues.
• Review system and department-generated reports to identify potential processing issues and mitigate company losses.
• Collaborate with cross-functional teams to design, communicate, and implement risk mitigation strategies, ensuring compliance with industry standards and regulations.
• Monitor emerging trends and threats in the payments industry, adapting risk assessment methodologies accordingly.
• Interpret business and financial documents to analyze trends, detect potential fraud, and assess risk.
• Communicate verbally and in writing with merchants and issuing banks, handling escalated issues, gathering information, and managing resolutions.
• Develop and maintain Standard Operating Procedures (SOPs) and efficient processes for consistent risk management.
• Perform other related duties as assigned.
• Location: Fully remote within the United States, with eligible working rights and sufficient time zone overlap for team collaboration.

Qualifications

• Bachelor’s degree in a relevant field preferred, or at least three years of related experience and/or training. Equivalent combination of education and experience will be considered.
• Previous risk experience is preferred.
• Ability to read and interpret documents such as credit reports, billing statements, contracts, sales agreements, memos, and process documentation.
• Demonstrated history of identifying and implementing process improvements to enhance risk management efficiency and effectiveness.
• Strong curiosity and a proactive approach to problem-solving, with a continuous desire to learn and adapt in a dynamic environment.
• Proficiency in risk management tools and software, with a strong aptitude for learning new technologies.
• Familiarity with fraud detection and payment methodologies (e.g., transaction monitoring, chargeback management, risk scoring systems).
• Strong analytical skills to interpret data sets and identify patterns or anomalies indicative of risk.
• Ability to understand and explain merchant contract terms, conditions, and relevant operating policies and regulations.

Values and Life at Xplor

Our four core values guide us: Make life simple, Build for people, Move with purpose, Create lasting communities. We encourage applications from individuals with diverse backgrounds and experiences.

Benefits

• Gender Neutral Paid Parental Leave
• #GiveBackDays (3 extra days off for volunteering)
• Ongoing dedication to Diversity & Inclusion initiatives
• Access to free mental health support
• Flexible working arrangements