Director of SCANA Energy Customer Care

About the Role

The Director of SCANA Energy Customer Care is a key leadership position responsible for providing strategic and operational direction to the Solutions Center, which serves as the company's in-house call center. This role demands a blend of leadership acumen and operational expertise to manage a team of managers and senior professional-level employees.

Key Responsibilities

• Provide strategic and operational leadership for the Customer Care Solutions Center.
• Direct and manage a team of managers and senior professional-level employees.
• Develop and implement strategies to enhance customer satisfaction and service delivery.
• Oversee daily operations of the call center to ensure efficiency and effectiveness.
• Drive performance improvements and set high standards for customer care.
• Collaborate with other departments to ensure a cohesive customer experience.

Qualifications

• Proven experience in a senior leadership role within a customer care or call center environment.
• Demonstrated ability to lead, mentor, and develop teams.
• Strong understanding of call center operations and best practices.
• Strategic thinking and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience in the energy sector is a plus.