Client Success Manager I at Claritev

About Claritev

At Claritev, we are a dynamic team of innovative professionals on a mission to bend the cost curve in healthcare for everyone. We are intentionally bold, foster innovation, nurture accountability, champion diversity, and empower each other to illuminate our collective potential. Join our transformational journey as we become a leading technology, data, and innovation voice in healthcare.

About the Role

The Client Success Manager I will be instrumental in ensuring the success and satisfaction of our healthcare payor clients. This role focuses on managing client relationships, driving product adoption, and helping clients achieve their desired outcomes through our cutting-edge technology solutions. It requires a foundational understanding of the healthcare payor industry, excellent communication, and a proactive problem-solving attitude.

Key Responsibilities

• Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations.
• Support the onboarding and training process for new clients.
• Drive the adoption and utilization of technology solutions, providing ongoing support.
• Monitor client performance metrics and usage data to identify improvement opportunities.
• Act as a point of contact for client issues, collaborating with internal teams for timely resolution.
• Gather and relay client feedback to product development and other teams.
• Assist in preparing and presenting client status reports.
• Contribute to identifying and implementing best practices for client success.
• Communicate customer business needs and expectations to process owners.
• Monitor market/competitive information and consult with customers on sales strategies.
• Collaborate and communicate across disciplines and departments.
• Ensure compliance with HIPAA regulations.
• Demonstrate commitment to the Company's core values.
• This is considered a High Risk Role due to exposure to PHI sensitive data.

Job Scope

The Client Success Manager must be strategic in managing their business block, understanding and exceeding client expectations, and initiating improvements. They will deliver effective presentations to increase company revenue and have the latitude to make commitments within defined parameters.

Requirements

• Education: Bachelor's degree in Business, Healthcare Administration, a clinical degree, or a related field. Advanced degree preferred.
• Experience: 2-4 years in client success, account management, or a related role within the healthcare payor or technology industry.
• Industry Knowledge: Strong understanding of the healthcare payor landscape.
• Skills: Excellent verbal and written communication, proactive problem-solving, technical proficiency with healthcare technology, strong interpersonal skills, and analytical abilities.

Benefits

• Competitive compensation and benefits packages
• Incentive bonus program
• Recognition and awards programs
• Friendly and supportive work environment
• Flexible schedules
• Professional development and educational programs
• Medical, dental, and vision coverage with low deductible & copay
• Life insurance
• Short and long-term disability
• Paid Parental Leave
• 401(k) + match
• Employee Stock Purchase Plan
• Generous Paid Time Off (accrual rate varies by tenure and state, e.g., 4.61 hours every other week for WA candidates in first two years)
• 10 paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Summer Hours
• Sick time benefits (accrual up to 40 hours/year or state-mandated maximum)

Compensation

• Salary Range: $89k - $120k
• Specific offers depend on education, experience, skills, work location, and internal equity.
• Eligible for health insurance, 401k, and bonus opportunity.

Equal Opportunity Employer

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.