Onboarding Consultant I, Guest

Guest Onboarding Consultant

Company: Toast
Role: Guest Onboarding Consultant (Implementation Specialist)

Toast empowers restaurants and local businesses with technology to thrive in the digital age, helping them operate efficiently, increase sales, engage customers, and support their employees.

A Day in the Life

As a Guest Onboarding Consultant, you will partner directly with restaurant owners to implement their Toast platform. Working alongside a Core Onboarding Consultant, you will specialize in onboarding Toast Modules, guiding customers through configuration, setup, and go-live preparation. You'll manage multiple onboarding projects concurrently, serving as a trusted advisor who combines product expertise with project management skills to ensure a seamless customer experience. To succeed in this role, you should be flexible, motivated by aggressive growth goals, and excel in ambiguous, fast-paced environments.

What You'll Do (Responsibilities)

• Leverage Toast product knowledge and project management skills to partner with restaurant owners during the pre-Go-Live onboarding phase.
• Conduct consultation meetings with customers, guiding them through Toast's guest-facing modules (e.g., Online Ordering, Toast Tables, Loyalty, Gift Cards, Catering & Events).
• Establish best practices for managing daily restaurant operations by empowering restaurant owners and staff to utilize Toast modules effectively.
• Consult with clients to determine configuration needs prior to go-live and communicate unique requirements to the wider project team.
• Submit requests on behalf of customers for technical issues encountered during onboarding.
• Act as a product expert and trusted advisor, addressing customer questions and troubleshooting issues throughout the onboarding journey.
• Adhere to Toast best practices and document any deviations identified during the project design phase.
• Share process knowledge and product expertise with the broader team.
• Optimize the use of the Toast product for client businesses and workflows, focusing on operational efficiencies that enhance the guest and staff experience.
• Manage multiple onboarding engagements simultaneously.

What You'll Need to Thrive (Requirements)

• 3+ years of experience in a customer satisfaction and business operations role, or relevant restaurant industry experience.
• Proven ability to operate independently and navigate competing priorities in a constantly changing environment.
• Demonstrated track record of meeting and exceeding goals.
• Excellent communication, organizational, and influencing skills.

What Will Help You Stand Out (Nice to Haves)

• 1+ years of experience using Point of Sale (POS) software, preferably in the service industry.
• Experience working in the tech industry or for a SaaS company.
• Training, teaching, or development experience.

AI at Toast

Toast values a "hungry to build and learn" mindset, believing that AI tools empower employees to build faster, more independently, and with higher quality. These tools are available across all disciplines, and we are inspired by the value Toasters create with them. We seek individuals who embrace change to better serve our customers.

Our Approach to Hybrid Working

We utilize a hybrid work model that balances in-person collaboration with individual needs, fostering a strong culture of connection while empowering the hospitality community regardless of location. Visit our careers site for regional expectations: https://careers.toasttab.com/locations-toast.

Diversity, Equity, and Inclusion

DEI is integral to Toast's success. We believe our employees are our secret ingredient, and their thriving leads to our success. We embrace the diversity of the restaurant industry with authenticity, inclusivity, respect, and humility, creating equitable opportunities for all.