Senior Product Manager, Customer Integrations at Counterpart Health

About Counterpart Health

Counterpart Health is dedicated to transforming healthcare by improving patient care through its innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we facilitate improved outcomes at a lower cost through early diagnosis and longitudinal care management of chronic conditions. Counterpart Health is a subsidiary of Clover Health.

The Opportunity

We are looking for a Senior Product Manager to own Customer Integrations. You will be accountable for ensuring that the data our customers provide is complete, reliable, and continuously useful for clinical workflows, analytics, and provider-facing tools. This role involves direct engagement with customer data and technical teams, building integration infrastructure for scalability, and ensuring data quality for product efficacy.

What You Will Do:

• Ensure Data Quality: Guarantee customer data completeness and reliability across all markets, covering claims, pharmacy, labs, enrollment, provider alignment, and clinical data. You'll manage this across the full lifecycle, from onboarding to ongoing data health.
• Manage Enterprise Customer Relationships: Serve as the primary point of contact for customer data and technical teams, driving execution, resolving quality issues, and building trust through deep technical engagement. Balance hands-on partnership with standardized approaches.
• Build Scalable Integration Infrastructure: Develop playbooks, standard data expectations, reusable patterns, and monitoring frameworks to accelerate onboarding and ensure scalability. Leverage AI to automate validation and reduce manual effort.
• Manage Concurrent Integrations: Oversee multiple customer integrations simultaneously, making critical prioritization decisions and maintaining momentum across a growing portfolio.
• Drive Downstream Impact: Collaborate closely with data management, engineering, analytics, and clinical product teams to ensure data is not only delivered but also effectively utilized for dependent workflows.
• Leverage AI for Operations: Utilize AI to accelerate data investigation, triage quality issues, and build repeatable, AI-first patterns that scale with the growing customer base and data sources.

Success in this Role Looks Like:

• Reduced time from customer contract to high-confidence data readiness as integration infrastructure matures.
• Enterprise customers viewing you as a trusted technical partner.
• Clinical product, analytics, and operations teams confidently building on delivered data.
• Each new customer integration being faster than the last due to robust systems and patterns.
• Data issues being identified and resolved proactively before impacting product behavior or customer feedback.

You Should Get in Touch If You Have:

• 6-8+ years of product management experience owning outcomes in healthcare data, integration platforms, or clinical data operations.
• Deep working knowledge of healthcare data (claims, pharmacy, labs, enrollment, provider networks, medical records) and their operational behavior and common shortcomings.
• Experience working directly with enterprise customers or partners on data delivery, quality, and technical coordination.
• Health-tech experience involving payer, provider, or value-based care data operations.
• Experience managing multiple concurrent integration efforts and scaling portfolios.
• A strong ability to build scalable infrastructure, thinking in terms of patterns and systems.
• Experience using AI as an essential tool for data operations, including investigation, validation, and scaling manual efforts.
• The ability to thrive in an empowered product organization and drive a roadmap with limited direction.

Benefits Overview:

• Financial Well-Being: Competitive base salary, equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews.
• Physical Well-Being: Comprehensive medical, dental, and vision coverage for employees and their families.
• Mental Well-Being: No-Meeting Fridays, monthly company holidays, access to mental health resources, generous flexible time-off policy, and a remote-first culture.
• Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP)
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture
• Paid parental leave

About Clover Health:

Founded in 2018, Clover Health developed Counterpart Assistant, an AI-enabled solution designed to fit within physicians' workflows to support the earlier diagnosis and management of chronic conditions. Thousands of practitioners use Counterpart Assistant to improve disease management, reduce medical expenses, and drive success in value-based care. We are an Equal Opportunity Employer committed to diversity and inclusion.