Customer Growth Partner

About Us

We are a Digital Product Engineering company experiencing significant growth. We specialize in building inspiring, exciting, and delightful products, services, and experiences that operate at scale across all devices and digital mediums. With over 18,000 experts in 28 countries, our dynamic and non-hierarchical work culture is the foundation for our success. We are always seeking talented individuals to join our expanding team.

About the Role

The Customer Growth Partner (CGP) is the primary owner of the client engagement and the central point of contact for the client relationship. This role is responsible for setting the strategic direction, defining the relationship's long-term vision, and driving client development and growth. The CGP is accountable for the P&L across various Lines of Businesses (LoBs) and Business Units (BUs) serving the client, ensuring seamless collaboration and exceptional client experience.

Key Responsibilities

Client Relationship Ownership & Growth

• Own the overall client engagement and serve as the primary relationship lead.
• Drive account expansion and diversification by engaging with various stakeholders, LoBs, and BUs.
• Align account objectives with BU strategy in collaboration with BU/LoB and Key Account Management (KAM) leadership.

Account Financial Stewardship (Cross-LoBs / Cross-BUs)

• Manage account budgeting and financials across Project BUs and LoBs, consolidating inputs and steering towards targets.
• Maintain forecast accuracy by consolidating and updating account-level revenue and margin inputs according to the account management cadence.

Commercial & Contractual Oversight

• Oversee account-wide legal and contractual aspects, including Master Service Agreements (MSAs), Non-Disclosure Agreements (NDAs), and Rate Cards, ensuring consistency across all engagements.

Governance, Rhythm of Business, and Account Management Discipline

• Implement and continuously improve account governance and management discipline through defined processes, frameworks, and reporting cadences.
• Participate in regular governance reviews to assess process implementation consistency, performance against objectives, RAG (red-amber-green) status, and corrective actions.

Orchestration Across Delivery & Specializations (CGP-CCS Tandem)

• Coordinate across LoBs/BUs to ensure consistent client messaging, pricing, and governance, while LoBs manage specialized delivery (as Custodians of Customer Success - CCS) and Statement of Work (SOW) execution.
• Facilitate a seamless client experience by connecting the right internal stakeholders and ensuring alignment between relationship goals and delivery execution.

Key Stakeholders & Interfaces

Clients

• Senior stakeholders up to C-level
• Procurement
• Legal

Internal

• CCS counterparts
• LoB Leads
• KAM Leadership
• BU leadership
• Other BUs contributing to delivery

Qualifications

• 6 to 12 years of proven experience in strategic account management, client partnering, or growth leadership within a professional services or consulting context.
• Demonstrated ability to own end-to-end client engagement as the primary relationship lead.
• Strong commercial acumen, including experience with account financials, forecasting discipline, and executive-level reporting.
• Working knowledge of contractual constructs (e.g., MSAs, NDAs, rate cards) and comfort partnering with legal and procurement stakeholders.
• Track record of driving growth and diversification in complex accounts with multiple stakeholders and service lines.
• Governance mindset with the ability to implement a Rhythm of Business approach, process discipline, and continuous improvement.
• Geo-proximity or willingness to travel/engage closely with the client context as required.
• Growth-oriented, entrepreneurial mindset.
• Proactively identifies opportunities, initiates growth actions, and drives initiatives from ideation to measurable outcomes.

Preferred / Nice-to-Have Qualifications

• Experience in Professional Services (PSH) related domains/specializations and regulated delivery environments.
• Experience operating in a matrix organization with cross-portfolio orchestration across multiple practices/regions.
• Evidence of executive relationship-building (CxO conversations, value storytelling, strategic roadmap alignment).

Role Characteristics (What ‘good’ looks like)

• Client-centric and outcome-driven, ensuring a consistent client experience.
• Structured operator with rigor in governance, forecasting, and account management hygiene.
• Collaborative orchestrator, aligning CCS/LoB/BUs while maintaining single-point accountability to the client.
• Strong sales and entrepreneurial orientation, comfortable positioning value and driving growth outcomes.
• Excellent soft skills including high empathy, executive-level communication, stakeholder management, and influence across diverse audiences.

Diversity & Inclusion

Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.