Customer-Facing Laboratory Projects, Project Manager - North Carolina

About Us

We are seeking a talented individual to join our team and apply their project management and technical leadership skills in a highly impactful, customer-facing role. You will help deliver complex laboratory projects that directly support customer success.

What We’re Looking For:

We are seeking a candidate with a strong foundation in project management processes, tools, and best practices, coupled with a proven ability to manage multiple priorities while maintaining high attention to detail. The ideal candidate will have experience coordinating with third-party vendors and be comfortable working in complex, multi-stakeholder environments.

Strong communication skills are essential, including the ability to lead meetings, provide clear updates, and maintain effective communication with customers, internal teams, and external partners. The successful candidate will also demonstrate adaptability, critical thinking, and sound decision-making in a fast-paced environment. A collaborative mindset and a willingness to spend extended periods working on-site at customer locations are key.

The Ideal Candidate:

• Location: Must be local to Raleigh, Charlotte, or Greensboro, North Carolina.
• Travel: Must be able to travel within the designated North Carolina area to service customer projects. Travel up to 50% or more may be required depending on project needs.

Your Role:

As a Project Manager, you will lead or support the end-to-end delivery of large, integrated laboratory service projects. This is a hands-on role requiring active engagement at customer sites across North Carolina and North America, working closely with internal teams, external partners, and clients to deliver high-quality solutions.

Key Responsibilities:

• Support the sales process by contributing to solution design and development for customer projects.
• Manage and help execute large, multi-functional, and multi-vendor service projects, including laboratory relocations, asset management programs, facility inventories, and other CrossLab service solutions.
• Assist in developing and maintaining project plans, covering scope, schedule, budget, and resource requirements.
• Coordinate with customers to define project requirements and implement tailored solutions.
• Support pricing and proposal development for customized project work.
• Ensure projects are delivered on time, within budget, and aligned with customer expectations.
• Build and maintain strong relationships with customers, internal teams, and third-party vendors.
• Lead meetings, track progress, and maintain clear and accurate project documentation.
• Actively participate in on-site project delivery activities.

Qualifications:

Required Qualifications:

• Bachelor’s degree in a scientific or related field, or equivalent combination of education and experience.
• 8+ years of relevant professional experience, including:
• At least 5 years of customer-facing field project management experience.
• Experience applying project management methodologies (formal training or equivalent experience).
• Strong written and verbal communication skills.
• Experience working directly with external customers.
• Experience using data tools or reporting systems to analyze and present information.
• Ability and willingness to travel up to 50% or more, depending on project needs.

Preferred Qualifications:

• PMP certification.
• Experience in laboratory environments, instrument service, or equipment maintenance.
• Familiarity with GMP and/or GLP environments.
• Pharmaceutical or life sciences industry experience.
• Experience managing project budgets, including quotes, purchase orders, and invoice reconciliation.
• Experience working with third-party service providers.
• Lean Six Sigma certification or training.
• Proficiency with Microsoft Office (Excel, Word, SharePoint) and project/data tools (e.g., MS Project, Smartsheet, Visio, SAP, Maximo).

Additional Details:

• Schedule: Full-time, weekly schedule.
• Work Location: Option to work remotely is available.
• Pay Range: $116,800.00 - $182,500.00 per year (full-time equivalent), plus eligibility for bonus, stock, and benefits.
• Benefits: Comprehensive benefits package. Pay and benefit information by country available at https://careers.agilent.com/locations.
• Travel: 50% of the Time.
• Shift: Day.
• Duration: No End Date.
• Job Function: Services & Support.

Equal Employment Opportunity:

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer valuing individuals of all backgrounds. All qualified applicants will receive consideration for employment without regard to protected characteristics. We are committed to creating an inclusive workplace and supporting candidates with disabilities. Assistance with the application or interview process for those with disabilities can be requested via email to job_posting@agilent.com or by calling +1-262-754-5030.