Bilingual Customer Care Representative

About the Role

At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.

This role focuses on handling inbound customer interactions with empathy and professionalism, resolving issues, answering questions, and ensuring customers feel supported. It is important to note that this role does not involve cold calling, sales, or contract upgrades.

What You'll Do

• Handle inbound customer calls and/or emails with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a "WOW" experience on every call—customers should hear your smile!

What We're Looking For

Minimum Requirements

• Bilingual fluency in Spanish and English (required).
• High school diploma or GED.
• Customer service experience (call center, insurance, or banking preferred).
• Strong communication, listening, and problem-solving skills.
• Ability to multitask using technology in a fast-paced environment.
• Reliable high-speed internet (25 Mbps down / 6 Mbps up).
• Quiet, distraction-free home office setup.

Preferred Qualifications

• 2+ years of customer service experience.
• Prior remote work experience.

Benefits

• Benefits from Day One – Medical, dental, vision, and more.
• Paid Time Off – Including holidays.
• Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months).
• Comprehensive Training – Paid virtual training to set you up for success.

Work Environment

• Full-time, 40 hours/week.
• Shifts may vary and include evenings, weekends, and holidays.
• Must be available to work as late as 9 PM EST.
• Periodic shift bids determine schedules based on business needs.

Compensation

• Competitive pay + shift differentials for nights/weekends.
• Pay Range: $15.03 - $27.75 USD per hour. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

About Assurant

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant: A passion for service, an ability to innovate in practical ways, and a willingness to take chances. We call our culture The Assurant Way.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.