Bilingual Customer Care Representative

About the Role

Assurant is seeking a dedicated Bilingual Customer Care Representative to be the voice of our organization. This is a full-time, remote position where you will be the first point of contact for our customers, ensuring their needs are met with empathy and professionalism. The role requires flexibility with shifts, potentially including evenings and weekends, with competitive pay and shift differentials.

What You'll Do

• Handle inbound customer calls and/or emails with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document customer interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a "WOW" experience on every call, ensuring customers feel valued.
• Note: This role does not involve cold calling, sales, or contract upgrades.

Requirements

• Minimum Requirements:
• Bilingual fluency in Spanish and English (required).
• High school diploma or GED.
• Customer service experience (call center, insurance, or banking preferred).
• Strong communication, listening, and problem-solving skills.
• Ability to multitask using technology in a fast-paced environment.
• Reliable high-speed internet (25 Mbps down / 6 Mbps up).
• Quiet, distraction-free home office setup.
• Preferred Qualifications:
• 2+ years of customer service experience.
• Prior remote work experience.

Work Environment

• Full-time, 40 hours/week.
• Shifts may vary and include weekends and holidays.
• Must be available to work as late as 9 PM EST.
• Periodic shift bids determine schedules based on business needs.

Why Join Us?

• Benefits from Day One – Medical, dental, vision, and more.
• Paid Time Off – Including holidays.
• Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months).
• Comprehensive Training – Paid virtual training to set you up for success.

Compensation

• Pay Range: $15.03 - $27.75
• Competitive pay + shift differentials for nights/weekends.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience.

About the Culture

Assurant's unique culture has been recognized as a Best/Great Place to Work in 14 countries and awarded Fortune America’s Most Innovative Companies. We foster a culture of passion for service, practical innovation, and a willingness to take chances, known as "The Assurant Way."