Applied Performance Specialist

About Kitman Labs

Kitman Labs is the performance intelligence company, disrupting and transforming the way the sports industry uses data to unlock the potential of the world’s top athletes. Driven by a passion to innovate in the areas of sports performance, analytics, and user experience, we have assembled a team of the industry’s top data scientists, sports performance scientists, product specialists, and engineers. Kitman Labs’ advanced Intelligence Platform (iP) is now used by over 2000 teams in 50 leagues on 6 continents, including the NFL, Premier League, National Women’s Soccer League, and MLS.

The Role

As an Applied Performance Specialist, you will be the primary point of contact for assigned customers, leading their onboarding and deployment. Your core responsibility will be to ensure performance, sports science, and medical staff become proficient in the iP platform and receive ongoing support to maintain their success. This UK-based role covers accounts across the UK and Europe. You will handle technical configuration, manage support across your account portfolio, and collaborate with Performance Strategists. The role is support-focused, involving active engagement via Intercom, running training sessions, solving configuration issues, and ensuring customers can effectively utilize iP. As you build platform knowledge and customer relationships, there is a clear path to greater account ownership and a potential transition to a Senior APS role.

What You'll Do

• Lead onboarding and deployment for assigned accounts, driving proficiency and adoption within the first 90 days.
• Build working relationships with performance, medical, and operations staff at your accounts, acting as their primary point of contact for day-to-day needs.
• Enable club and organization staff to maximize their use of iP and stay current with new features.
• Collaborate with Performance Strategists and Sales to deliver platform demos for prospects and customers across the UK and Europe.
• Provide responsive customer support through the in-platform support system for assigned accounts.
• Handle technical account tasks including account creation, system and module configuration, integration connections, report generation, dashboard building, system maintenance, and guidance on manual uploads.
• Channel customer feedback to Product and Technology teams by logging feature requests, documenting bugs, and supporting product and migration testing.

What You'll Bring

• A background in elite sport, sports science, high performance, or sports technology, demonstrating an understanding of how these organizations operate and their platform needs.
• Experience in a customer-facing role, comfortable managing relationships, conducting training sessions, and serving as the go-to support person.
• Technical aptitude for SaaS platforms, with the ability to quickly learn new software and handle configuration and troubleshooting.
• Clear written and verbal communication skills, adaptable to various audiences from analysts to department heads.
• Comfort working independently across time zones with a global customer base.
• A degree or equivalent experience in sport science, performance, technology, or a related field.

Bonus Points

• Hands-on experience with an athlete management system or sports performance analytics platform.
• Experience working with or within professional clubs, leagues, federations, or governing bodies in football, rugby, or another major sport.
• Previous experience in a customer success, implementation, or technical support role within sports technology.

Where This Role Can Take You

Strong performance can lead to a Senior APS role with ownership of our most complex and high-profile accounts across the UK and Europe. As the Applied Performance function grows, there is a clear path toward regional leadership for the right individual.

Benefits

• Competitive salary
• Health insurance for employee & dependants
• Meaningful equity
• Pension Plan
• Life Cover
• Income protection
• Wellbeing benefits

Location

This role allows for remote work, with occasional face-to-face gatherings recommended.

Diversity & Inclusion

Kitman Labs is committed to building a diverse team and hiring individuals from diverse backgrounds. We do not discriminate based on age, civil or family status, disability, ethnicity, gender, race, religion, or sexual orientation. If you require assistance during the application process due to a disability, please let us know. Information regarding data processing is available in our privacy policy. AI tools may be used to assist with the hiring process, but final decisions remain human-led.