Workforce Management Specialist

About H&M Group:
H&M Group is a global entity comprising strong fashion brands and ventures, dedicated to the principle that exceptional design, accessible prices, and sustainable solutions are not mutually exclusive. Our mission is to democratize fashion for everyone, with our customers at the core of every decision.

We are a diverse collective of thousands of passionate colleagues, united by a shared culture and values. Together, we leverage our influence, scale, and expertise to drive the fashion industry towards greater inclusivity and sustainability.

About the Role:
As a Workforce Management Specialist, your primary responsibility will be to ensure optimal workforce planning and scheduling at the Sales Market level. You will support Area and Store management in achieving strong sales performance through meticulously optimized scheduling. This hybrid role reports to our Controlling Manager and is based at our Toronto Support Office.

A Day in the Life:
Working at H&M means embracing variety, but a typical day involves:

• Setting the hourly function plan, including Store Management positions, for every store in alignment with sales market goals, while adhering to the salary cost budget.
• Overseeing the hourly function plan in collaboration with Store Management to foster strong store operations, efficiency, and exceptional staff and customer experiences.
• Regularly monitoring sales and hours planning within stores, ensuring a cohesive alignment between store operations and market-level targets.
• Collaborating with other Controlling teams to secure strong operational execution by synchronizing the function plan and schedules.
• Supporting and educating stores on aligning sales planning and scheduling to enhance efficiency and guarantee a superior customer experience.
• Working closely with Area Managers to gather and synthesize scheduling input based on store visit observations, driving continuous improvement in workforce planning practices.

Who You Are:

• Hold a Bachelor’s Degree, preferably in Finance, Business Administration, or Economics, or possess equivalent experience.
• Have 1-3 years of prior retail experience, ideally in retail management.
• Possess 1-3 years of experience in a business analyst or finance role.
• Demonstrate the ability to coach and counsel staff, alongside performance management skills.
• Proficient in Microsoft Office Suite.
• Proficient with sales and workforce planning tools, with the ability to adapt to company-specific systems.

Why You’ll Love Working at H&M:

• We celebrate diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We are a values-driven organization, guided by our 7 unique values that have fueled our success for over 75 years.
• Gain access to our Colleague Resource Groups (CRGs) for community building and networking.
• We foster an inclusive environment where you are encouraged to be your authentic self at work.
• Access a vast global talent community, offering limitless career growth and aspirations.
• Express your personal style with our employee discount at H&M, & Other Stories, and COS.

Compensation:
Salary: $78,400

This job posting highlights the most critical responsibilities and requirements and is not exhaustive. Additional duties may be assigned at the company’s discretion.
*H&M has in good faith assessed this posted compensation range as accurate for this role and location at the time of posting. Actual pay may vary based on candidate qualifications and may be adjusted in the future.

Job Status: Salaried, Exempt

Additional Information:
All your information will be kept confidential according to EEO guidelines.