Senior Field Service Engineer - Electron Beam Technology

Company: pro beam
Location: Lombard, Illinois OR Remote (U.S.)
Travel: 50-80%

About pro beam

pro beam is a global leader in electron beam technology, delivering advanced welding and additive manufacturing solutions for demanding industrial and research applications for over 50 years. Its systems are trusted in industries where precision and reliability matter most, including aerospace, defense, automotive, energy, and advanced manufacturing. The U.S. subsidiary in Lombard, IL serves as the operational hub for commissioning, service, training, customer support, and manufacturing operations across North America. In addition to supporting installed equipment in the field, the Lombard facility also utilizes electron beam technology for customer production projects, creating a unique environment that combines machine building, advanced manufacturing, and real-world process expertise. The U.S. team operates within a global matrix organization, working closely with engineering, project management, and development teams headquartered in Germany.

About the Role

pro-beam USA is seeking a Senior Field Service Engineer to support highly customized electron beam welding and additive manufacturing systems throughout North America. This position is ideal for engineers who enjoy working on complex industrial equipment, solving challenging technical problems, and serving as a trusted technical resource for customers and internal teams. The role combines hands-on startup support, advanced troubleshooting, customer training, technical escalation support, and collaboration with engineering teams in both the U.S. and Germany. While direct experience with electron beam technology is not required, candidates should have experience supporting sophisticated industrial equipment and a strong desire to learn highly specialized manufacturing technologies.

Typical Backgrounds We Often See

Successful candidates often come from field service, startup, applications engineering, or technical support roles supporting highly engineered industrial equipment such as:

• Machine tools and CNC systems
• Laser processing equipment
• Additive manufacturing systems
• Vacuum technology and vacuum furnaces
• Thermal processing and heat treatment equipment
• Industrial automation and robotics
• Precision welding and metal processing technologies
• Other complex capital equipment environments

Experience with German or European OEMs is highly valued but not required.

Key Responsibilities

• Support installation, startup, and commissioning activities for electron beam welding and additive manufacturing systems
• Diagnose and resolve complex electrical, mechanical, controls, vacuum, and electromechanical issues
• Provide technical support and troubleshooting both remotely and on-site
• Serve as a key technical resource during customer escalations
• Deliver customer training and technical guidance
• Support root-cause analysis and implementation of corrective actions
• Work closely with engineering and project teams in Germany and the U.S.
• Contribute to technical documentation, troubleshooting procedures, and knowledge-sharing initiatives
• Support continuous improvement of field service and technical support processes

Qualifications

Required

• 5+ years of experience in Field Service, Startup, Applications Engineering, Technical Support, or a related technical role
• Strong troubleshooting skills involving complex industrial equipment
• Experience supporting electrical, mechanical, automation, or electromechanical systems
• Ability to work independently in customer-facing environments
• Strong communication and training capabilities
• Willingness to travel approximately 25–40%

Preferred

• Experience with vacuum systems, high-voltage equipment, semiconductor equipment, laser processing systems, additive manufacturing equipment, machine tools, industrial furnaces, or similar technologies
• Familiarity with PLC diagnostics and industrial automation systems (Siemens experience is a plus)
• Experience working within multinational or German engineering organizations
• Experience mentoring or supporting junior technical personnel

Compensation & Benefits

• Hourly rate: $50–$55/hour + overtime
• 15 days PTO
• 401(k) with company match
• Blue Cross Blue Shield medical coverage including dental
• Visa sponsorship may be considered on a case-by-case basis

Why Join pro beam

• Work with technology at the forefront of advanced manufacturing
• Become a technical expert in a highly specialized field
• Collaborate directly with world-class engineering teams in Germany
• Join a lean, highly skilled team where your contributions have visible impact
• Help support cutting-edge projects in aerospace, defense, energy, and advanced manufacturing