āØ AI Insights & Summary
This is an exceptional opportunity to join Trusted Shops, a leader in building digital trust across Europe, and significantly contribute to their Finance unit. As a Senior IT Application Specialist, you will be at the nexus of finance operations and IT infrastructure, ensuring the smooth functioning and continuous improvement of critical financial systems. If you possess a strong blend of technical expertise, financial process understanding, and a collaborative spirit, this role offers a chance to impact a growing SaaS company and enjoy unique benefits like workation and hybrid flexibility.
Senior IT Application Specialist (f/m/d) - Finance Systems
Trusted Shops is a leading provider of SaaS solutions for businesses and users across Europe, dedicated to fostering trust in the digital age for over 25 years. Our product suite includes the Trustmark, Buyer Protection, and the eTrusted experience feedback platform.
About the Role
We are seeking a Senior IT Application Specialist to join our Finance unit, based in Cologne (hybrid) or Berlin (remote). In this permanent, full-time role, you will be the central point of contact between Finance, IT, and external service providers, ensuring the reliable operation, maintenance, and continuous improvement of our finance-related IT applications. This position is perfect for experienced professionals (5+ years) who excel in hands-on application support, system administration, and stakeholder collaboration within a finance context.
Key Responsibilities
- Support and manage finance-related IT applications (e.g., ERP, reporting, and spend management systems) in daily operations.
- Ensure stable and reliable system performance, availability, and data integrity.
- Administer, maintain, and optimize applications to support efficient and user-friendly processes.
- Analyze, troubleshoot, and resolve system incidents and user issues, providing first-level support.
- Act as a key contact for Finance stakeholders, ensuring smooth communication and quick resolution of requests.
- Support integrations and collaborate with IT teams to maintain functional system connectivity.
- Coordinate with external vendors and service providers for issue resolution, updates, and improvements.
- Implement and monitor system updates, configurations, and patches.
- Contribute to maintaining compliance with financial and IT security standards.
- Support ongoing improvements and small enhancements of finance applications and processes.
- Guide and train end users to ensure confident and effective system usage.
Requirements
- Degree in Business Administration, Business Informatics, IT, or a comparable field.
- 5+ years of experience in IT application management or application support, ideally in a finance-related environment.
- Strong understanding of finance processes (e.g., accounting, controlling, reporting).
- Hands-on experience with finance tools such as Kendox, Yokoy, TravelPerk, or LucaNet is a plus.
- Solid understanding of IT service management principles (e.g., ITIL) and support processes.
- Experience working with external vendors and service providers.
- Strong problem-solving skills and a structured, reliable, and hands-on working style.
- Excellent communication skills and ability to work at the interface between business and IT.
- Fluent in English and German.
What We Offer
- Hybrid work model: Combine flexible remote work with team time in the office.
- Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein, or Norway.
- Permanent contract with a leading European brand.
- 28 vacation days + 2.5 additional days off (Christmas, New Year's Eve, Carnival).
- Buddy program for new hires.
- Individual training opportunities.
- Regular team and unit events.
- Health Pass: Access to free online and offline sports, fitness, and health courses.
BUILD A COMMUNITY OF TRUST WITH US - #cometotrust
Trusted Shops is committed to diversity and non-discrimination. We encourage all qualified individuals to apply.