Court Coverage Specialist

About Docketly

Docketly, a sister company to ABC Legal Services, is a fast-growing legal-tech company based in Longmont, Colorado. We specialize in making it easy, fast, and reliable for the creditors' rights industry to hire a stand-in attorney. By pairing our proprietary software with a nationwide network of attorneys, we're redefining legal support services and experiencing rapid growth.

The Role: Operations Associate (Coverage Team)

As an Operations Associate on our Coverage team, you will own a live book of court hearings and manage communications via phone, text, and email to secure attorney coverage before deadlines. This role is a blend of dispatcher, closer, and account manager – fast-paced, measurable, and engaging. You will be responsible for negotiating fees in real-time, making confident decisions under pressure, and keeping hearings on track while maintaining business health.

What You'll Do

• Secure Coverage on a Deadline: Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.
• Negotiate Fees in Real Time: Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to 'yes'.
• Triage a Fast-Moving Pipeline: Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team.
• Manage the Curveballs: Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and Support Attorneys: Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact.
• Keep Clients in the Loop: Update law firms on hearing status to build trust and head off surprises.
• Keep Your Data Clean: Log activity, confirm assignments, and keep your pipeline accurate.
• Make the System Better: Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.

What Success Looks Like

Success will be measured by clear, daily metrics: how fast hearings get covered, how few get dropped, how efficiently you work your book, and how well cost targets are met. This role is for those who enjoy a scoreboard and strive to beat targets.

A Day in This Role

A typical day involves starting with high-priority open hearings, contacting attorneys to secure coverage. Midday includes triaging new and at-risk hearings, negotiating fees, and updating clients. You'll also onboard new attorneys, resolve scheduling issues, and maintain accurate records. The day concludes with preparing for the next day and handing off any ongoing matters. This role operates Monday through Friday, 8:00 AM - 5:00 PM Mountain Time, alongside a collaborative coverage-operations team.

Requirements

Required:

• 1+ year in a role requiring high-volume phone outreach or direct negotiation (e.g., inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
• Comfortable and efficient on the phone, with strong verbal and written communication skills.
• Genuinely organized, managing multiple open items simultaneously without letting anything slip.
• Calm and decisive under deadline pressure.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Preferred (Nice to Have):

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
• A track record of hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfortable using Mac OS and Google Workspace.

Core Skills

• Scheduling and calendar coordination
• High-volume phone, text, and email communication
• Negotiation and objection handling
• Customer service and relationship management
• Pipeline/case management and prioritization
• Data entry and CRM/ticketing systems
• Attention to detail and multitasking under deadlines
• Problem-solving and conflict resolution

You'll Thrive Here If You've Worked In...

Inside sales, SDR/BDR, account management, collections, high-volume call centers or outbound sales, staffing, dispatch, or gig-platform operations. Anywhere speed, persistence, and relationship-building were key, and you excelled at picking up the phone, hitting quotas, and solving problems under pressure.

Compensation & Benefits

• Pay: $20–$22 per hour (full hourly range; no sales commission). Starting rate depends on experience.
• Growth: We promote from within. Strong Operations Associates advance through a defined ladder toward senior specialist and supervisor roles.
• Benefits: Health, Dental, and Vision Insurance; 401(k) with Company Matching; Paid Time Off; 7 Paid Company Holidays; 4 Floating Holidays per Year; Life Insurance and AD&D Insurance; Long-Term Disability; Health Care Reimbursement Flexible Spending Account (FSA); Dependent Care Flexible Spending Account; Employee Assistance Program (EAP); Pet Insurance.

Schedule & Location

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time).
• Location: Remote (Florida).
• Job Type: Full-time.