Dynamics 365 Lead Consultant

Company: CapTech
Location: Remote (USA)

About CapTech

CapTech is an award-winning consulting firm that collaborates with clients to achieve what’s possible through the power of technology. We are passionate about the work we do and the results we achieve for our clients, building strong, lasting relationships. We work alongside clients that include Fortune 100 companies, mid-sized enterprises, and government agencies across the country.

Job Description

• Strategic Planning and Roadmap Development: Craft and execute a detailed implementation roadmap for Dynamics 365, aligning with client objectives and ensuring seamless CRM and ERP integration.
• Organizational Analysis: Conduct in-depth assessments to pinpoint process optimization and automation opportunities through Dynamics 365.
• Team Structure Planning: Advise on the optimal organizational and team structures needed to robustly support the Dynamics 365 ecosystem.
• Hands-On Configuration and Implementation Support: Provide direct configuration and implementation assistance across various Dynamics 365 modules, from pilot projects to major rollouts.
• Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module, including the setup of multiple work centers and external customer self-service features.
• HR and Finance Module Pilots: Oversee pilot implementations for HR and Finance modules, ensuring customization to meet client-specific requirements.
• Collaborative Leadership: Foster strong collaboration across client departments to guarantee an integrated and unified Dynamics 365 implementation approach.
• Training and User Support: Design and deliver effective training sessions to users at all levels, promoting high platform adoption and competency. Offer ongoing support to ensure the maximization of Dynamics 365 functionalities.
• Continuous System Improvement: Continually assess system performance and lead improvement initiatives to boost functionality, user experience, and business value.

Qualifications

• 10+ Years of Microsoft Dynamics 365 and Microsoft Power Platform experience.
• Experience utilizing CCaaS or Omnichannel.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience with hands-on development in Java, Python, or .NET.
• Demonstrated success in leading Microsoft Dynamics 365 implementations, with a robust portfolio of CRM and ERP projects.
• Expert knowledge of Dynamics 365 capabilities, configuration, and integration strategies.
• Strong project management proficiency, capable of guiding cross-functional teams in fast-paced settings.
• Exceptional communication skills, adept at translating technical details for a non-technical audience.
• Microsoft Dynamics 365 certification is strongly preferred.
• Understanding of how MS Dynamics integrates with other components in an Enterprise, like Salesforce.
• Experience with leading significant transformation projects, leveraging the latest technologies to deliver innovative solutions.

Benefits & Perks

• Career Development: Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths.
• Modern Health: A mental health and well-being platform providing 1:1 care, group support sessions, and self-serve resources.
• Carrot Fertility: Inclusive fertility and family-forming coverage for all paths to parenthood, with opportunities for employer-sponsored funds.
• Fringe Stipend: A company-paid stipend program for personalized lifestyle benefits (e.g., streaming services, student loan repayment, travel, fitness).
• Employee Resource Groups: Employee-led committees embracing diversity and inclusion.
• Philanthropic Partnerships: Opportunities to engage in community support and pro-bono projects.
• 401(k) Matching: Generous matching with no vesting period.
• Traditional Benefits: Generous PTO, health coverage, disability insurance, paid family leave, and more.
• Flexible Work Environment: Commitment to work-life balance, with remote work options available when compatible with client and company needs. Onsite work may be required at client or CapTech offices.

Note: CapTech cannot transfer or sponsor work visas for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.