Microsoft Dynamics 365 Implementation Lead

CapTech is an award-winning consulting firm dedicated to helping clients achieve their technology goals. We partner with Fortune 100 companies, mid-sized enterprises, and government agencies nationwide, building lasting relationships through our commitment to excellence and innovation.

About the Role

As a Microsoft Dynamics 365 Implementation Lead, you will be instrumental in guiding clients through the strategic planning, configuration, and successful deployment of Dynamics 365 solutions. You will analyze business processes, design optimal organizational structures, and lead hands-on implementation efforts across various modules, ensuring seamless integration and maximum user adoption.

Responsibilities

• Strategic Planning and Roadmap Development: Craft and execute a detailed implementation roadmap for Dynamics 365, aligning with client objectives and ensuring seamless CRM and ERP integration.
• Organizational Analysis: Conduct in-depth assessments to pinpoint process optimization and automation opportunities through Dynamics 365.
• Team Structure Planning: Advise on the optimal organizational and team structures needed to robustly support the Dynamics 365 ecosystem.
• Hands-On Configuration and Implementation Support: Provide direct configuration and implementation assistance across various Dynamics 365 modules, from pilot projects to major rollouts.
• Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module, including the setup of multiple work centers and external customer self-service features.
• HR and Finance Module Pilots: Oversee pilot implementations for HR and Finance modules, ensuring customization to meet client-specific requirements.
• Collaborative Leadership: Foster strong collaboration across client departments to guarantee an integrated and unified Dynamics 365 implementation approach.
• Training and User Support: Design and deliver effective training sessions to users at all levels, promoting high platform adoption and competency. Offer ongoing support to ensure the maximization of Dynamics 365 functionalities.
• Continuous System Improvement: Continually assess system performance and lead improvement initiatives to boost functionality, user experience, and business value.

Qualifications

• 10+ Years of Microsoft Dynamics 365 and Microsoft Power Platform experience.
• Experience utilizing CCaaS or Omnichannel.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience with hands-on development in Java, Python, or .NET.
• Demonstrated success in leading Microsoft Dynamics 365 implementations, with a robust portfolio of CRM and ERP projects.
• Expert knowledge of Dynamics 365 capabilities, configuration, and integration strategies.
• Strong project management proficiency, capable of guiding cross-functional teams in fast-paced settings.
• Exceptional communication skills, adept at translating technical details for a non-technical audience.
• Microsoft Dynamics 365 certification is strongly preferred.
• Understanding how MS Dynamics integrates with other components in an Enterprise, like Salesforce.

Benefits & Perks

CapTech is committed to fostering a lasting and rewarding career through customizable career progression and a comprehensive benefits package. We offer:

• Comprehensive Traditional Benefits: Generous PTO, health coverage, disability insurance, paid family leave, and more.
• Extended Benefits:
• Learning & Development Programs: Certification and tuition support, digital learning, mentorship, and skill development.
• Modern Health: Mental health and well-being platform with 1:1 care, group sessions, and self-serve resources.
• Carrot Fertility: Inclusive fertility and family-forming coverage.
• Fringe: Company-paid stipend for personalized lifestyle benefits (Netflix, Spotify, GrubHub, student loan repayment, travel, fitness, etc.).
• Employee Resource Groups: Fostering diversity and inclusion.
• Philanthropic Partnerships: Community engagement and pro-bono projects.
• Financial Wellness: Generous 401(k) matching with no vesting period.

Work Environment

CapTech promotes a flexible work environment to support work-life balance. Employees may be required to work onsite at client locations or CapTech offices as requested. Remote work is possible when compatible with client and company needs.

CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion, and fairness. We encourage diverse ideas, backgrounds, and experiences. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.