Customer Success Manager (Remote)

About Versapay 🚀

Versapay empowers businesses to turn their accounts receivable (AR) into a competitive advantage. By removing friction from AR processes, Versapay helps unlock working capital and accelerate momentum, giving finance leaders the clarity and control they need to drive their businesses forward. Our solutions automate AR, breaking down barriers to collecting and reconciling B2B payments. We connect finance teams, customers, and business systems in a unified ecosystem, ensuring cash flow clarity. With over 10,000 customers and 5 million+ companies transacting on our platform, Versapay processes over 110 million transactions and $257 billion annually.

Think you might be the next Veep to join? Read on!!

Your Impact at Versapay

We are seeking a driven and relationship-oriented Customer Success Manager to join our expanding team. In this pivotal role, you will manage a substantial portfolio of customers, guiding them to unlock maximum value from our platform through proactive engagement, scalable programs, and data-driven insights. You will be instrumental in driving customer retention, product adoption, and overall satisfaction across a diverse client base.

This is an exceptional opportunity for a highly self-motivated individual with a passion for both strategic initiatives and impactful execution, eager to build and scale alongside our dynamic team.

Reporting to the Senior Manager of Customer Success, you will be a key contributor responsible for delivering the world-class experience our customers expect. Your core responsibilities will include managing long-term relationships, cultivating a deep understanding of our customers' businesses, and identifying innovative ways Versapay products can support their strategic objectives.

What You'll Do:

• Own the success of our Commercial Real Estate customers, developing scalable playbooks and touchpoints to drive engagement and retention.
• Serve as a trusted advisor to customers, guiding them to achieve their goals and maximize their Return on Investment (ROI).
• Monitor customer health scores and usage data to proactively identify at-risk accounts and opportunities for growth.
• Design and execute scalable programs (webinars, email campaigns, in-app guidance) that deliver value efficiently at scale.
• Collaborate cross-functionally with Sales, Product, and Support teams to champion the voice of the customer.
• Track and manage renewals, escalations, and at-risk accounts in coordination with internal stakeholders.
• Maintain accurate account records and activity logs within Salesforce (SFDC) and HubSpot.

What You'll Bring to the Team:

• 2–5 years of experience in Customer Success, Account Management, or Program/Project Management.
• Demonstrated experience owning the full renewal process.
• Proven ability to manage a large book of business using a data-driven, scaled approach.
• Strong communication and organizational skills, with the ability to effectively prioritize across competing demands.
• Experience building and executing customer programs or playbooks that drive measurable outcomes.
• Comfort and adaptability working in a fast-paced, high-growth environment.
• Experience with MRI software is a plus.
• Experience in Commercial Real Estate is a plus.
• Candidates with 5+ years in Accounts Receivable will also be considered.

Compensation

• $70,000 - $78,000 per year (Base Salary)
• Total On-Target Earnings (OTE) range: $100K - $110K USD

Location

• #LI-Remote

Our Commitment to Diversity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

AI in Hiring

We may utilize AI tools to assist in aspects of our hiring process, such as reviewing applications and resumes, or assessing responses for potential inconsistencies. These tools augment our recruitment team but do not replace human judgment. All final hiring decisions are made by our human team members. For more information on data processing, please contact us.