Werkstudent (m/w/d) - E-Commerce, Produktmanagement & Softwareentwicklung

About Spiel und Lern

Spiel und Lern is a specialized online retailer with over 20 years of experience in educational and developmental materials for children. Our extensive product range primarily serves B2B clients in the education, support, and therapy sectors, including kindergartens, primary schools, therapy practices, and clinics. We offer a comprehensive selection and first-class service through our online shop and are looking for team members to help us evolve our digital platform and internal processes.

Your Mission

As a Working Student (m/f/d) in E-Commerce and Software Development, you will be a vital part of our team, operating at the exciting intersection of product management, e-commerce, and software development. Your mission is to actively shape our digital platform – from initial ideas for process optimization to the final solution. You will analyze the needs of our B2B customers, gather valuable feedback and innovative ideas for new features for our online shop, prioritize them with management, and oversee their implementation.

Your Tasks in Detail

• Customer Communication & Feedback Management: Proactively engage with our B2B customers (daycares, schools, practices) to understand and document their needs, challenges, and ideas for new features in our online shop.
• Requirements Analysis & Prioritization: Structure collected customer feedback, analyze requirements, and collaboratively develop a prioritization of topics for optimizing the customer journey with management.
• Interface Role (Product Management): Act as a liaison between customer requirements, product management, and software development/IT, ensuring smooth information flow.
• E-Commerce Development Support: Assist in the conception and implementation of new features and microservices for our online shop and internal systems – from technical specifications to development (e.g., with PHP, JavaScript/TypeScript, or Python) and deployment.
• Feedback Loops & Iteration: After new features are implemented in the shop, gather customer feedback again to continuously improve the developed solutions.
• Market & Competitor Observation: Stay informed about current trends in e-commerce, B2B shop systems, and digital education, deriving impulses for our further development.

Your Profile

You are pursuing a degree in Business Informatics, Computer Science, E-Commerce, Business Administration with an IT focus, or a comparable field. You have an affinity for IT and basic knowledge in web development; familiarity with common web technologies like PHP, JavaScript, or HTML/CSS is a plus. You have an interest in or initial experience with online shop systems, e-commerce processes, or interface management. You enjoy customer contact, listen actively, and can communicate technical topics clearly. Your working style is analytical, structured, and self-directed. You proactively contribute your own ideas and are a true team player. Very good German and good English skills complete your profile.

What We Offer

• Practical Experience with Real Impact: Gain deep insights into B2B e-commerce and actively shape the further development of our digital platform – your work creates measurable added value for our customers in the education and therapy sectors.
• Responsibility from the Start: Work directly with management and independently take responsibility for topics that advance the company.
• Flexibility: Flexible working hours that are compatible with your studies, as well as the option for partial home office work.
• Mentoring & Development: An experienced team that will mentor you and actively support your professional and personal development.
• Team & Culture: A highly motivated team, flat hierarchies, and an open, appreciative company culture.