Quality Assurance Field Auditor - TFG Aviation

Position Summary

The Quality Assurance & Field Auditor is an independent operational auditor responsible for evaluating station performance across all TFG Aviation companies and service lines. This role ensures operational excellence by conducting announced and unannounced audits to assess compliance with customer expectations, contractual requirements, company policies, regulatory standards, and industry best practices. The auditor provides objective evaluations, identifies operational risks, and partners with station leadership to develop corrective action plans that enhance performance, safety, security, and service quality. This role requires extensive travel across the United States.

Essential Responsibilities

Operational Auditing

• Conduct announced and unannounced operational audits at assigned stations.
• Evaluate station performance using standardized audit tools and scoring methodologies.
• Perform comprehensive assessments across all operational departments and lines of business.
• Observe live operations during all shifts, including nights, weekends, and holidays as needed.
• Validate operational execution against company standards and customer expectations.

Quality Assurance

• Evaluate compliance with company quality standards, including aircraft appearance, cabin and exterior cleaning, cargo, passenger service, janitorial, and ground support operations.
• Assess equipment condition, facility cleanliness, uniform compliance, professional appearance, customer service standards, operational readiness, and documentation accuracy.

Regulatory & Security Compliance

• Audit compliance with applicable regulations, including TSA security, FAA operational requirements, OSHA workplace safety, DOT regulations, Airport Authority requirements, SIDA badge compliance, Air Operations Area (AOA) procedures, hazard communication, PPE, Lockout/Tagout, Bloodborne Pathogens, Emergency response, Incident reporting, Environmental compliance (Regulated Waste), and CBP procedures.

Contract & Customer Compliance

• Assess compliance with Customer Standard Operating Procedures, Statements of Work, Contractual service requirements, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and airline-specific operational standards.
• Evaluate customer audit readiness.

Risk Identification

• Identify operational risks, including safety hazards, security vulnerabilities, financial exposure, compliance deficiencies, training gaps, staffing concerns, equipment deficiencies, documentation issues, customer service risks, and process failures.
• Escalate significant findings immediately to Service Delivery Leadership.

Reporting & Documentation

• Prepare comprehensive audit reports following each station visit.
• Assign findings based on severity and operational risk.
• Develop executive summaries highlighting critical issues.
• Maintain detailed documentation supporting audit findings.
• Track corrective actions through completion.
• Monitor recurring trends across the network.
• Produce regional and enterprise-wide audit dashboards.

Continuous Improvement

• Partner with operational leaders to improve station performance.
• Recommend best practices and standardized operating procedures.
• Identify opportunities for operational efficiency.
• Share successful practices across multiple stations.
• Support continuous improvement initiatives.
• Participate in company operational excellence projects.

Training & Coaching

• Provide operational coaching during station visits.
• Educate leaders on compliance expectations.
• Reinforce company operational standards.
• Assist with corrective action planning.
• Support the implementation of new operational procedures.

Areas of Audit Responsibility

The Quality Assurance & Field Auditor may audit any operational function, including:
Aircraft Cabin Cleaning, Aircraft Exterior Cleaning, Passenger Services, Cargo Operations, Mail Operations, Janitorial Services, Ground Support Services, Ground Service Equipment, Safety Programs, Security Programs, Human Resources Compliance, Training Compliance, Environmental Programs, Fleet & Equipment, Facilities, Operational Documentation.

Qualifications

Required

• Bachelor's degree in Aviation Management, Business Administration, Operations Management, Safety, or related field, or equivalent operational experience.
• Minimum 5 years of aviation operations leadership experience.
• Experience managing airport operations across multiple service lines.
• Strong understanding of TSA, FAA, OSHA, and airport regulatory requirements.
• Experience conducting operational inspections, audits, or compliance reviews.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Valid driver's license.
• Ability to obtain and maintain all required airport badges and security clearances.
• Ability to travel up to 90% of the time.

Preferred

• Certified Quality Auditor (CQA)
• ASQ Quality certifications
• OSHA 30 Certification
• Aviation Safety certification
• Lean Six Sigma certification
• ISO auditing experience
• Multi-station operational leadership experience
• Airline or aviation service provider experience

Physical Requirements

• Frequent air travel.
• Ability to work in varying weather conditions.
• Ability to stand and walk for extended periods.
• Ability to climb aircraft stairs.
• Ability to enter secured airport areas.
• Ability to lift up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to work flexible schedules including nights, weekends, and holidays.

Performance Measures

Performance will be evaluated based on:

• Audit completion rate
• Audit quality and accuracy
• Timeliness of audit reports
• Corrective action closure rate
• Reduction in repeat findings
• Customer audit readiness
• Regulatory compliance scores
• Station performance improvement
• Risk identification effectiveness
• Operational trend reporting
• Leadership feedback
• Service Delivery support

Travel Requirements

• Up to 90% nationwide travel.
• Frequent overnight and long-term travel.
• Ability to respond to high-priority operational issues with short notice.
• Travel across all TFG Aviation operating locations.

Why This Role Matters

The Quality Assurance & Field Auditor is a crucial role in ensuring every TFG Aviation station consistently delivers safe, secure, compliant, and exceptional service. Through independent assessments and continuous improvement, this role protects customers, employees, contracts, and the company's reputation while driving operational excellence enterprise-wide.