Is the ANALISTA DE SERVICE DESK position remote, hybrid, or on-site?

The ANALISTA DE SERVICE DESK role at Revvo is a remote opportunity. The location specified by the employer is Rio de Janeiro, Rio de Janeiro, Rio de Janeiro, Brasil.

What is the salary range for the ANALISTA DE SERVICE DESK role at Revvo?

The salary for ANALISTA DE SERVICE DESK at Revvo is not explicitly stated, but is competitive and based on experience.

How do I apply for the ANALISTA DE SERVICE DESK position?

You can apply directly by visiting the dynamic application link on FutureTalent at: https://www.futuretalent.online/jobs/3323-analista-de-service-desk-revvo.

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12d 18h left to apply

ANALISTA DE SERVICE DESK

Revvo•🌍 Rio de Janeiro, Rio de Janeiro, Rio de Janeiro, Brasil•Estimated: $80,000 - $120,000

videocnon techseomarketingjira

Analista de Service Desk

About

Revvo is a leading corporate digital learning company in Brazil, serving over 450 companies and training more than 3 million employees annually. We aim to break standards and help companies realize their potential through employee development. We seek professionals aligned with our values: ownership, customer success focus, learning expertise, collaboration, diversity, and a revolutionary spirit.

Responsibilities

Provide first-line technical support to users of technological educational platforms.
Act as the primary interface between end-users and the company, handling technical issues, clarifications, and incident resolution.
Ensure a seamless and optimized user experience.
Attend to users via phone, email, or system, registering, categorizing, and prioritizing requests clearly and organizedly.
Resolve doubts and guide users on the correct use of the company's platforms and educational products.
Monitor ticket status, keeping the user informed and ensuring satisfaction with the service.
Support back-office activities related to support, such as data verification, updating registrations, and interaction records.
Participate in orientation sessions with users, explaining basic tool usage and platform functionalities.
Report recurring problems or improvement suggestions observed from user contact to internal areas.
Contribute to creating and updating support content, such as FAQs, guides, and simple tutorials.
Work in compliance with internal policies for service, quality, and data privacy.

Requirements

Desirable: Completed higher education.
Previous experience in customer service, support, call center, or back-office.
Good oral and written communication skills, focusing on clarity, empathy, and objectivity.
Desirable: Courses or training in customer service, assertive communication, conflict resolution.
Completed high school education (ongoing higher education is a plus).
Familiarity with ticket registration systems (JIRA) is a differential.