Customer Success Specialist

Customer Success Specialist – EMEA

About

Kaizo is an AI-powered platform helping customer support teams work smarter, fairer, and faster. Headquartered in Amsterdam, we serve customers globally. We’re building thoughtfully: scaling our customer base while keeping quality, trust, and outcomes front and centre.

Responsibilities

• Own a portfolio of enterprise & SMB customers in Europe
• Drive onboarding, adoption, value realisation, and renewals
• Build trusted relationships with senior customer stakeholders
• Lead onboarding calls, enablement sessions, workshops, and QBRs
• Monitor account health, usage, and risk — and act early
• Act as the voice of the customer internally, influencing Product and CX
• Contribute to scalable success frameworks, QA standards, and playbooks
• Partner with Sales on handovers, renewals, and expansion opportunities

Requirements

• 5+ years in Customer Success or Account Management roles
• Experience supporting enterprise customers
• Previous experience within BPO organisations (strongly preferred)
• Confidence running executive-level conversations and QBRs
• Strong commercial awareness (retention, renewals, expansion)
• Fluent English — written and spoken (other European languages, like German, French or Spanish is a plus)
• Product-led mindset with strong judgement
• Experience with CRMs and CS tools (Salesforce, HubSpot, Zendesk, etc.)
• Based in EMEA with strong alignment with CET and UTC business hours