Is the Customer Success Manager Enterprise position remote, hybrid, or on-site?

The Customer Success Manager Enterprise role at SchooLinks is a remote opportunity. The location specified by the employer is Remote Worldwide.

What is the salary range for the Customer Success Manager Enterprise role at SchooLinks?

The salary for Customer Success Manager Enterprise at SchooLinks is not explicitly stated, but is competitive and based on experience.

How do I apply for the Customer Success Manager Enterprise position?

You can apply directly by visiting the dynamic application link on FutureTalent at: https://www.futuretalent.online/jobs/3475-customer-success-manager-enterprise-schoolinks.

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12d 14h left to apply

Customer Success Manager Enterprise

SchooLinks•🌍 Remote Worldwide•Estimated: $80,000 - $120,000

Customer Success Manager

About

The Schoolinks Customer Success Team is growing as we bring on new customers. We are looking for passionate, customer-centric individuals to be the next Customer Success Managers, leading our larger, more complex district implementations.

Responsibilities

Meet onboarding, usage, and renewal targets for your portfolio of districts.
Onboard new districts by leading their project kickoff, data integration, and training sessions.
Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
Build and maintain director and executive level relationships at each of your districts.
Facilitate renewal process (quote, verbal approval, signature) for your districts.
Provide well-structured customer feedback to our Product Team, collected during various customer engagements.
Continuously define and document problems and challenges faced by our districts.
Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Requirements

5+ Years Professional Experience in a Customer Success position.
3+ years experience in implementation and customer success for a SaaS company.
Experience in ClassLink/Clever, SFTP preferred.
Experience or Ability to work in a remote environment.
Strong interpersonal skills.
Project management skills (understand task dependencies/sequence and manage of tasks).
Positive attitude - you can stay optimistic in high stress situations.
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
Ability to close renewal and multi-thread to discover expansion opportunities.
Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required.
Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between June-September.