Business Process Analyst Systems Engineering

Process Analyst (Go-to-Market & Operations)

About

Fivetran is building data pipelines to power the modern data stack for thousands of companies, making data access as simple and reliable as electricity. We are looking for a highly organized and execution-oriented Process Analyst to support documentation and analysis of core Go-to-Market (GTM), operational, and systems workflows across the business.

Responsibilities

• Document current-state business and technical workflows across GTM, Finance, Operations, and Systems teams using L2–L4 process maps.
• Create high-quality process artifacts including swimlanes, decision trees, data touchpoint diagrams, RACI matrices, and exception handling flows.
• Conduct stakeholder interviews and shadow end users to understand operational workflows in practice.
• Synthesize complex or inconsistent information into clear, organized, and actionable documentation.
• Identify process gaps, unclear handoffs, operational inconsistencies, and exception paths.
• Maintain a centralized and well-organized process documentation library with strong versioning.
• Partner with Technical Program Managers (TPMs) and Systems teams to support systems transformation and process improvement initiatives.
• Build lightweight operational reports or dashboards to validate process observations and support analysis.
• Support UAT activities and validate that implemented system changes align with documented workflows.
• Create supporting documentation and enablement materials for operational rollout and adoption efforts.

Requirements

• 3–5 years of experience in business analysis, operations, consulting, business systems, or related roles in SaaS or high-growth technology environments.
• Exceptional organizational skills and attention to detail, with demonstrated ability to produce accurate and high-quality documentation quickly.
• Strong process mapping and workflow visualization skills using tools such as Lucidchart, Miro, or Visio.
• Ability to structure ambiguous information into clear, scalable, and easy-to-understand process artifacts.
• Strong written and verbal communication skills, with the ability to ask thoughtful questions and synthesize stakeholder feedback effectively.
• Comfortable managing multiple concurrent requests and priorities across cross-functional stakeholders.
• Experience facilitating working sessions, capturing decisions, and maintaining organized follow-through.
• Familiarity with operational workflows across GTM, Finance, Customer Success, or business systems environments.
• Basic reporting and analytical skills with comfort working with operational or CRM data.
• Ability to work independently while collaborating effectively across technical and non-technical teams.
• Ability to use AI tools such as ChatGPT, Claude, and workflow copilots to support documentation, research, synthesis, and process analysis work.
• This is a full-time position based in Oakland or Denver with a hybrid work model (2 days in office/week).