Program Manager Suppression

Amazon Program Manager

About

Spreetail is a fast-growing e-commerce company that propels brands to increase their market share globally while improving operational costs. They offer a "Work Your Way" approach, providing flexibility in where employees work most effectively, while also valuing in-person connection through quarterly corporate team gatherings. This role focuses on managing the Amazon Marketplace presence for brand partners.

Responsibilities

• Design and optimize escalatory frameworks and SOPs to resolve recurring Amazon Marketplace frictions, specifically pricing suppression.
• Develop data-driven mechanisms to analyze Second-Level Responses and monitor performance fluctuations.
• Build structured reporting suites to track internal request volumes, SLA compliance, and project milestones.
• Define and lead solution ideation for key stakeholders when new brand-driven opportunities or challenges arise.
• Own the definition and maintenance of business performance KPIs to ensure marketplace health and brand excellence.
• Scope and validate untapped B2B programs through ROI analysis to prioritize long-term business benefits.
• Deepen internal and external partnerships, acting as the primary point of contact for resolving high-stakes marketplace issues.
• Author white papers and gap analyses to advocate for support or systemic changes from external partners.

Requirements

• Advanced expertise in Excel and SQL; ability to translate complex datasets into actionable trends and business narratives.
• Proven experience navigating internal Amazon systems and teams (Vendor Central/Seller Central/Brand Registry) to resolve high-stakes issues.
• Clear, demonstrable understanding of how to calculate ROI and prioritize initiatives based on business impact.
• Track record of building "repetitive processes"—turning one-off fixes into scalable, automated, or documented workflows.
• Exceptional ability to articulate complex technical or operational gaps to non-technical stakeholders through both verbal updates and formal white papers.
• Must reside in one of the eligible "Work Your Way" states (Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, West Virginia, and Wyoming).