Order Processing Specialist (9-12

Order Processing Specialist - Remote

About

Turnitin is a recognized innovator in global education, partnering with educators and institutions for over 25 years to develop learning integrity solutions. We serve over 16,000 academic institutions, publishers, and corporations in more than 185 countries with products like Turnitin Feedback Studio, Gradescope, and iThenticate. We foster a remote-first culture that empowers employees with purpose and accountability, supported by a comprehensive package prioritizing well-being. Our diverse global team is unified by a shared desire to make a difference in education.

Responsibilities

• Accurately process orders on a daily basis, including provisioning accounts and verifying orders in CRM.
• Complete various additional requests related to order processing.
• Partner closely with Sales Representatives to ensure orders are complete, accurate, and compliant with internal requirements.
• Manage and work through the assigned case queue for order processing.
• Provision new and existing customer accounts across multiple platforms for various products.
• Resolve issues related to purchases or provisioning in coordination with appropriate internal teams.
• Respond to email inquiries and requests from internal stakeholders.
• Build and maintain strong working relationships with internal partners across the organization.
• Provide support to cross-functional departments including Sales, Finance, Support, and Product teams globally.
• Maintain a strong working knowledge of products, sales workflows, expectations, and order processes.
• Perform additional administrative duties and support projects as assigned.

Requirements

• Detail-oriented with strong critical thinking and problem-solving skills; highly organized, personable, and approachable.
• Able to apply critical thinking to prioritize effectively and manage multiple tasks in a fast-paced environment.
• Demonstrates independent problem-solving and sound decision-making under pressure.
• Action-oriented with a strong sense of ownership, proactively identifying issues and driving solutions.
• Adaptable and resourceful, using critical thinking to adjust quickly to changing priorities and new information.
• A degree is not required; candidates may be recent graduates or individuals with transactional experience who demonstrate strong critical thinking, problem-solving ability, and a willingness to learn in a junior-level role.
• Willing to undergo a 9-12 month contract.