Advisory Services Practice Lead

About

M-Files is redefining how work gets done with its context-first document management system that organizes content around business context, connecting documents to related people, projects, and transactions. Our unique metadata-driven architecture enables organizations to model content in line with business processes, unify information across silos, and apply AI at scale. This is a rare opportunity to build something new inside a market-leading software company. As the Advisory Services Practice Lead, you will define the methodology, build the business case for investment, and design the organizational model that makes it scalable. You will report to the SVP of Global Services and operate at the intersection of strategy, business development, and services delivery.

Responsibilities

Methodology & Intellectual Property:

• Design and own the end-to-end delivery methodology: value discovery frameworks, automation blueprinting, outcome measurement, and delivery governance.
• Define the model for identifying, designing, and deploying AI agents as a digital workforce inside customer environments, built on the M-Files platform.
• Develop toolkits, templates, and repeatable assets to scale the methodology across a distributed delivery team.
• Establish quality standards and a continuous improvement loop based on field experience.

Business & Investment Planning:

• Build the multi-year business case for the practice: addressable market sizing, revenue model, margin targets, and investment requirements.
• Develop the resourcing strategy: define capability profiles, headcount plans, and talent sourcing approaches (internal reskilling vs. external recruitment).
• Evaluate build vs. buy vs. partner options; identify and assess potential acquisition targets.
• Present recommendations to senior leadership and, where relevant, to the board.

Go-to-Market & Partnerships:

• Define the go-to-market motion: how the practice is packaged, priced, and positioned alongside the M-Files platform.
• Develop partnership and channel models that extend delivery capacity without proportional headcount growth.
• Work with Sales leadership to embed advisory services into the enterprise sales motion and develop reference customers.

Practice Leadership:

• Recruit, onboard, and develop the initial cohort of internal practitioners.
• Define the career path, competency framework, and performance model for the practice.
• Personally lead select high-value engagements to validate the methodology and build customer proof points.

Requirements

• 7+ years of experience in management consulting, strategy consulting, or professional services, with a focus on business transformation, operating model design, or organizational change.
• Demonstrated experience building or scaling a services practice, business unit, or consulting capability, including P&L ownership or significant budget responsibility.
• Strong strategic planning skills: ability to move from market analysis to business case to execution roadmap, and to size a market and defend assumptions.
• Experience evaluating inorganic growth options (partnerships, acquisitions, capability buys), including diligence and integration considerations.
• Executive-level communication and stakeholder management skills; comfortable presenting investment proposals to leadership teams or boards.
• A track record of translating strategy into operating reality: having written playbooks that delivery teams have used.

Nice to have:

• Experience in or around the enterprise software, SaaS, or intelligent automation space.
• Exposure to AI agent frameworks, agentic workflow design, or digital workforce delivery models.
• Familiarity with document management, process automation, or information governance domains.
• Prior experience working within or alongside a high-growth technology company.
• Exposure to reseller or partner-led delivery models.