Workplace Experience Program Manager

Workplace Experience Program Manager

About

At Gusto, we're on a mission to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR, so owners can focus on their craft. We are building a workplace that reflects the people we serve. AI is a fundamental part of how work gets done at Gusto.

Responsibilities

• Develop, execute, manage, and evolve office experience programs that enhance day-to-day employee interactions with the workplace.
• Align experience initiatives with company values in partnership with People, Community Team, IT, and Communication teams.
• Develop activations and calendars for cultural moments, seasonal celebrations, and employee appreciation initiatives.
• Design, manage, and continuously improve office experience feedback programs.
• Use AI tools to automate survey distribution, analyze feedback trends, and surface insights.
• Serve as the point of contact for all Environment (ENV) event programming at assigned sites.
• Manage all event intake requests, facilitating room booking, catering, set-up, and other related event logistics.
• Coordinate all scheduled events with Site leads.
• Maintain a central calendar of all site-based events and activations.
• Develop and maintain standardized processes and documentation for events.
• Leverage AI to automate event intake triage, room booking confirmations, and run-of-show generation.
• Manage localized workplace communications, including digital signage, Slack channels, email, and experience updates.
• Collaborate with Internal Communication and Community and Inclusion (C&I) teams to amplify internal messages and programming.

Requirements

• 5+ years of experience in workplace experience, event planning, internal communications, and program development and management.
• Proven ability to manage multiple programs and priorities with strong attention to detail and follow-through.
• Experience executing events from concept to completion in fast-paced, dynamic environments.
• Excellent communication and stakeholder management skills across all levels of the organization.
• High emotional intelligence, a hospitality-first mindset, and a passion for building inclusive workplace experiences.
• Proficiency in Google Workspace and collaboration platforms such as Slack, Notion, and Claude.
• AI fluency is core to how we work at Gusto, with expectations to actively use AI tools to draft communications, process requests, analyze data, and reduce manual work.