Senior Director, Product Management

Director/Senior Director of Product Management

About

At Fullstory, we’re on a mission to help companies build better digital products and experiences for their users. Our Behavioral Data platform captures more data than anyone and provides our customers with a complete, retroactive, and context-rich view of every user journey. We empower teams to proactively solve problems, understand user frustration, and build a more perfect digital experience. This is a critical leadership role responsible for shaping the future of our flagship product, Fullstory Analytics. You will lead a team of talented product managers, drive product strategy, and deliver solutions that help our customers turn massive amounts of digital experience data into actionable insights. This isn’t just about using data to make decisions; it’s about building the products that are the data and analytics engine for thousands of modern businesses. This is a hybrid position requiring in-office attendance one day per week at our Seattle coworking space.

Responsibilities

• Lead and Inspire: Manage, mentor, and grow a high-performing team of Product Managers, fostering a culture of innovation, customer empathy, and data-driven execution.
• Define the Vision: Own the product vision and strategic roadmap for your domain, ensuring it aligns with Fullstory’s overall mission and business objectives.
• Master the Domain: Become a deep expert in the world of behavioral data, understanding the competitive landscape, customer needs, and market trends to identify new opportunities for growth and innovation.
• Execute with Excellence: Guide your team through the entire product lifecycle, from discovery and ideation to launch and iteration. Ensure we are building the right things, and building them right.
• Collaborate Across Fullstory: Partner closely with Engineering, Design, Data Science, Marketing, and Sales to build a shared understanding and drive successful outcomes. Be a key voice in go-to-market strategy and product positioning.
• Engage with Customers: Spend time with our customers to deeply understand their problems, workflows, and desired outcomes, bringing those insights back to your team and the broader organization.

Requirements

• 8+ years in product management, with 3+ years in a leadership role, with a proven track record of shipping successful products in a B2B SaaS environment.
• Deep experience in building analytics-heavy products. Understanding of data platforms, visualization, and how to turn complex datasets into intuitive and powerful user experiences. Experience with products like Adobe Analytics, Google Analytics, Amplitude, Tableau or other analytics platforms is a huge plus.
• Exceptional people leadership skills with a passion for building and developing teams. Lead with empathy, be a great coach, and create an environment where PMs can do their best work.
• Strategic, systems-level thinking. Ability to see the big picture and connect team's work to the company's broader strategy, while also diving into details to solve complex problems.
• Relentless drive to understand the “why” behind customer behavior and skilled at translating qualitative and quantitative insights into a compelling product vision.
• Phenomenal communication and collaboration skills. Ability to build consensus, influence without authority, and articulate a clear and compelling vision to a wide range of audiences.
• A technical background (e.g., Computer Science or related field) is a plus, but not required.

Salary Range: $220,000 - $260,000 USD.