Sr. Infrastructure Engineer

Site Reliability Engineer / Cloud Operations

About

VGS is the world’s leader in payment tokenization. Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more. We empower our clients and partners by tokenizing sensitive payment data, limiting compliance scope, and consolidating payments to unlock revenue and business opportunities. VGS provides processor-agnostic tokenization solutions via secure universal token vaults, iframes, mobile SDKs, tokenization proxies, APIs, and data orchestration tooling. We are looking for a well-versed, passionate Engineer who wants to play a key role in site reliability engineering and cloud operations of our global cloud infrastructure.

Responsibilities

• Architect and maintain scalable, reliable infrastructure: Design and optimize infrastructure for high availability, fault tolerance, and performance across distributed systems.
• Lead incident management and root cause analysis: Own incident response processes, ensure swift resolution of issues, and drive post-incident improvements to prevent recurrences.
• Service monitoring and automation: Build and maintain automated monitoring, alerting, and healing systems that improve system health, reduce manual intervention, and minimize downtime.
• Performance tuning and capacity planning: Identify bottlenecks and optimization opportunities, and implement scaling strategies to handle traffic spikes and growing workloads efficiently.
• Collaborate with cross-functional teams: Work closely with software engineers, product teams, and DevOps to enhance system reliability and delivery pipelines.
• Improve operational processes: Champion continuous improvement initiatives in deployment, scaling, and performance testing, while advocating for the adoption of SRE best practices across the organization.
• Mentorship and leadership: Provide technical mentorship to junior engineers, contribute to strategic decisions around infrastructure, and ensure best practices are implemented at scale.
• Be proactive and innovative: We rely on your feedback to build a world-class product.
• Be a part of a team that believes in the core values of transparency, collaboration, grit, and humility; in going above and beyond what is required to do the right thing for our customers and the company; and in having fun while doing all this!

Requirements

• Proven experience in Infrastructure/SRE roles, with a track record of managing production systems in complex, large-scale environments.
• Strong proficiency in AWS, including infrastructure-as-code (Terraform, CloudFormation, etc.).
• Solid understanding of cloud-native architecture, Linux Systems, microservices, Infrastructure-as-code (Terraform, CloudFormation, CDK), CI/CD (CircleCI, GitHub Actions, Argo), GitOps, Authentication and Authorization, APIs and API Gateway, Docker, Kubernetes (EKS), Kafka (MSK), Java, Spring Framework, Python, and AWS services.
• Strong plus if you are a database wiz.
• Expertise in monitoring and observability tools like Prometheus, Grafana, Open Telemetry, New Relic, or similar tools to measure system health and performance.
• Programming and scripting experience in languages such as Python, Go, Bash, or other relevant languages used in automating infrastructure.
• Solid understanding of networking, security, and load balancing in cloud-native environments.
• Strong communication and collaboration skills, with the ability to lead cross-functional initiatives and mentor junior team members.
• Experience with incident management and disaster recovery best practices.
• Strong written and verbal communication skills.

Salary Range: $145,000 - $185,000 a year