Manager, Contract Management

Manager, Contract Management

About Ashby:
Ashby is building a future where contract management is handled thoughtfully, strategically, and with a high degree of trust. Our Contract Management team plays a crucial role in guiding customers through renewals and commercial conversations, ensuring both exceptional customer experiences and the long-term health of the business. We are expanding our team and looking for a Manager of Contract Management to help scale and evolve this function.

About the Role:
As the Manager of Contract Management, you will lead a global team of Startup Contract Managers responsible for renewal strategy, customer retention, and commercial partnership management. You will act as a coach, operator, and strategic thought partner, helping your team grow their commercial acumen and negotiation capabilities while building scalable systems and processes.

You will partner closely with leaders across Customer Success, Sales, RevOps, Product, Legal, Finance, and Support to shape how Ashby approaches renewals and long-term customer growth.

Key Responsibilities:

• Lead and coach a team of 5 Startup Contract Managers (4 in America, 1 in EMEA) responsible for renewals, contract negotiations, and commercial partnership conversations.
• Elevate team performance through coaching, operational discipline, and skill development in negotiation strategy, forecasting, customer communication, and stakeholder management.
• Build scalable renewal processes, systems, and operational workflows to improve efficiency while maintaining a high-touch customer experience.
• Partner cross-functionally with Customer Success, Sales, Product, Finance, Legal, Support, and RevOps to align on customer strategy and commercial outcomes.
• Drive consistency in renewal execution, forecasting accuracy, CRM hygiene, and pricing governance.
• Support the team in navigating complex negotiations involving procurement, legal, executive stakeholders, pricing transitions, and multi-product commercial conversations.
• Translate successful negotiation strategies and customer patterns into repeatable frameworks, playbooks, and enablement materials.
• Help shape the long-term vision and operational strategy for the Contract Management function.

Role Requirements:

• Team Leadership & Coaching: Experience leading and developing high-performing customer-facing teams in a B2B SaaS environment, fostering a culture of empathy, accountability, and transparency.
• Commercial Acumen & Negotiation Strategy: Deep experience managing or overseeing complex renewals, pricing conversations, and contract negotiations. Ability to balance customer partnership with commercial integrity.
• Renewal Strategy & Forecasting: Understanding of proactive renewal risk management, expansion opportunities, forecasting accuracy, and long-term account planning.
• Operational Mindset: Experience building or improving scalable systems, workflows, and processes. Value for operational excellence, data accuracy, and thoughtful process design.
• Cross-Functional Collaboration: Ability to partner effectively across Sales, Customer Success, Product, RevOps, Legal, Finance, and Support.
• Customer & Executive Communication: Excellent communication skills for navigating challenging conversations with empathy, professionalism, and clarity.
• Problem-Solving Orientation: Thoughtful, adaptable, and solutions-oriented approach to complex commercial challenges.
• Data-Driven & Strategic: Comfortable using data, trends, and metrics to drive decision-making and improve performance.

You’ll Be a Great Fit If You:

• Communicate with clarity and empathy.
• Enjoy coaching and developing your team.
• Are highly operational and value strong systems and processes.
• Thrive in dynamic environments and enjoy solving complex problems.
• Balance customer advocacy with business integrity.
• Are a strategic problem solver.
• Enjoy building and scaling functions.

Our Philosophy:
We believe in building best-in-class products, pairing customer empathy with accountability, valuing thoughtful communication, and delivering exceptional outcomes through talented, high-ownership teams. We are committed to helping customers succeed while building a sustainable, scalable business.

Interview Process:
The process typically includes a Recruiter Screen, Hiring Manager Interview, Strategic Exercise (take-home), and a Final Round consisting of smaller, topic-focused conversations.

Benefits:

• Competitive compensation and equity.
• 10-year exercise window for stock options.
• Unlimited PTO (four weeks recommended).
• Twelve weeks of fully paid family leave in the US.
• $100/month education budget (larger opportunities with manager approval).
• Extended health benefits.
• Generous equipment, software, and office furniture budget.

Ashby is an equal opportunity employer committed to diversity and inclusion.