Customer Support Consultant

Company: SupportYourApp

Location: Fully Remote

About SupportYourApp:
SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with prominent tech companies like MasterCard, Calm, and MacPaw across 30+ countries since 2010. We deliver secure customer and technical support in over 60 languages, operating on a global scale. Join our community and thrive in a multicultural, multilingual environment while enjoying the flexibility of a home office. We foster skill development and goal achievement through our People First management approach.

The Opportunity:
We are seeking a motivated and customer-focused Customer Support Consultant to join our team. This role offers the chance to work with leading SaaS, software, and hardware solutions, enhance your skills, and achieve challenging goals.

What You Will Do:

• Deliver outstanding customer support via email and phone.
• Adhere to internal procedures and Standard Operating Procedures (SOPs).
• Collaborate effectively with internal teams for efficient issue resolution.
• Handle sensitive customer data with the utmost care and security.
• Implement the latest customer happiness best practices.
• Maintain a deep understanding of client solutions and meet Key Performance Indicators (KPIs).
• Communicate with developers and cross-functional specialists.

What You Need to Succeed:

• Excellent German and English language skills (at least C1 level for both speaking and writing).
• 6–12 months of experience in customer support.
• Strong analytical thinking and research skills.
• Positive, proactive, and responsible attitude.
• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Benefits:

• Fixed schedule: Monday–Friday, 10 AM–6 PM UTC.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balanced workload and personal time, supported by our internal health policy.
• Responsive leadership invested in your development and long-term cooperation.
• Greenhouse conditions for self-development.
• A culture built on trust, with no time-tracking requirements.

Note: Benefits and conditions may vary for independent contractors. Specific terms will be clearly defined in your agreement.

Apply Now:
If you are a proactive Support Specialist passionate about problem-solving, customer satisfaction, and delivering exceptional service, don't miss this opportunity. Send your CV in English to collaborate with us!

We are an equal opportunity employer and process personal data as described in our Candidate Privacy Notice.