Partner Renewal Specialist

Partner Renewal Specialist

Role Overview:

Diligent is seeking a Partner Renewal Specialist to manage and grow our renewal business within the channel and strategic partner ecosystem. This commercially focused role requires strong relationship management, analytical skills, and a deep understanding of SaaS renewal processes. You will work closely with partners to drive retention, identify expansion opportunities, and ensure a seamless renewal experience.

Key Responsibilities:

• Own and manage the end-to-end renewal process for a portfolio of channel and strategic partners, ensuring on-time renewal and minimizing churn.
• Build and maintain strong relationships with partner account managers and decision-makers.
• Track and forecast renewal pipelines accurately, providing regular updates to leadership.
• Identify at-risk renewals early and develop mitigation strategies in collaboration with Partner Success and Sales teams.
• Negotiate renewal terms, including multi-year agreements and price uplifts, in line with company policy.
• Collaborate cross-functionally with Sales, Finance, Legal, and Partner Operations to resolve blockers and streamline processes.
• Analyze partner usage data and engagement signals to inform renewal conversations and identify upsell/expansion opportunities.
• Maintain accurate records of all renewal activities, outcomes, and forecasts in Salesforce CRM.
• Contribute to the development of partner renewal playbooks, processes, and best practices.

Required Experience/Skills:

• 3–5 years of experience in partner renewals, channel sales, or a similar SaaS renewal or account management role.
• Proven track record of meeting or exceeding renewal targets and managing complex renewal negotiations.
• Strong understanding of channel and partner business models (resellers, distributors, strategic alliances).
• Experience using Salesforce or similar CRM for pipeline management and forecasting.
• Excellent communication and negotiation skills, with the ability to influence at multiple levels of a partner organization.
• Highly organized with the ability to manage a large book of business across multiple partner segments simultaneously.

About Diligent:

Diligent is the AI leader in governance, risk, and compliance (GRC) SaaS solutions, serving over 1 million users and 700,000 board members. Our platform provides a consolidated view of GRC practices, enabling effective risk management, resilience, and decision-making. We foster a culture of bold thinking, fast-paced innovation, and continuous learning, leveraging AI and advanced technologies to shape the future of work.

What Diligent Offers You:

• A culture that fosters creativity, innovation, and collaboration.
• Flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off, and wellness programs.
• A global team with office hubs worldwide.
• Commitment to diversity and inclusion through Employee Resource Groups and educational initiatives.

Work Model:

This role follows a hybrid work model. Employees within commuting distance of a Diligent office location are expected to work onsite at least 50% of the time to foster innovation, teamwork, and community.

Diligent is an equal opportunity employer committed to diversity and inclusion. We offer reasonable accommodations for qualified individuals with disabilities.