Working student - Operations & Customer Support

Job Opportunity: Customer Success & Operations Intern at premote

About premote:

At premote, we empower companies to enable their employees to work from abroad without compliance risks. We automate complex compliance processes for international business travel, workations, and assignments, covering social security, tax, and labor law.

Your Impact:

Your work will focus on structured onboarding, handling customer requests, and maintaining clear communication with clients. You’ll ensure that our platform is set up correctly for each customer and that they understand how to use it in their day-to-day work.

Key Responsibilities:

• Customer Support & Success: Manage support tickets and coordinate regular check-ins with our client accounts.
• Client Onboarding: Support the onboarding of new customers, helping them set up and integrate our platform (project management).
• Platform Configuration: Assist in configuring client-specific settings and workflows within our compliance automation platform.
• Authority Communication: Communicate with social security and labor law authorities regarding international work and travel compliance.
• Process Improvement: Identify and help implement improvements to internal operational processes and documentation.

Requirements:

• Currently pursuing a Bachelor's or Master's degree and available part-time (e.g., 15–20 hours per week).
• Excellent communication skills in English; German proficiency is a plus.
• Structured, detail-oriented, and comfortable juggling multiple operational tasks.
• Ability to work from our Berlin office at least 2 days per week.
• Enjoys working independently and values collaboration in a small, international team.
• Curious about topics like global mobility, HR operations, compliance, and digital process automation.

Benefits:

• Flexible Work Hours: Accommodate personal and academic commitments.
• Work-From-Anywhere Policy: Embrace remote work flexibility.
• Generous Vacation: Time to recharge and pursue outside interests.
• Social Events & Off-sites: Foster community and camaraderie.

Location: Berlin (Hybrid - min. 2 days/week in office)
Company: premote