Learning Experience Trainer

Learning Experience Trainer

About Smartsheet:

For over 20 years, Smartsheet has empowered people and teams to achieve their goals through seamless work management and smart, scalable solutions. We help teams automate manual tasks, uncover insights, and scale smarter, creating space for impactful work. We are driven by the belief that when challenge meets purpose and passion turns into progress, magic happens.

The Role:

Smartsheet is seeking an enthusiastic Learning Experience Trainer to develop, prepare, deliver, and evaluate technical training curricula and programs for our Customer Excellence Teams. This role involves outlining and coordinating documentation and materials, designing exercises, and conducting hands-on classes. You will also develop, maintain, and improve exams and quizzes for all training courses. Your goal will be to develop technical training programs that help others enhance their skills, becoming better professionals and customer advocates.

Learning Experience Trainers must possess deep knowledge in their field, strong technical aptitude, and excellent communication skills to explain complex subjects clearly and engagingly. This role reports directly to the Manager, CE Learning.

This is a hybrid role requiring 3 days per week in our Bangalore office.

You Will:

• Devise technical training programs according to organizational requirements.
• Produce training schedules and classroom agendas.
• Determine course content based on objectives.
• Build ad-hoc training materials to support learner success.
• Deliver technical training to Smartsheet’s technical customer-facing teams.
• Attend product release training, test new product functionality, and stay updated on product enhancements.
• Create and deliver technical training materials for new products, releases, and feature updates.
• Execute training sessions, webinars, and workshops in groups or individually.
• Arrange for and conduct on-site training when needed.
• Maintain and report data on completed courses, absences, issues, and related details.
• Observe and evaluate the results of training programs.
• Determine the overall effectiveness of programs and implement improvements.
• Assess training needs and certification requirements for technical resources.
• Perform other job duties as assigned.

You Have:

• Proven experience as a technical trainer.
• Knowledge of modern training techniques and tools in technical subjects.
• Experience in designing technical course content.
• Ability to address training needs with complete courses.
• Outstanding communication skills and comfort speaking to crowds.
• Strong command of the English language, both oral and written (C1 and above).
• Excellent organizational and time-management abilities.
• A degree in a relevant technical field.
• Experience using Articulate 360 and/or Vyond is a strong asset.
• Strong working knowledge of Smartsheet is preferred but not required (Smartsheet product certification is a plus).

Bonus Points For:

• Certified Technical Training credential (CTT), ATD Adult Learning Certificate, or equivalent.
• Project and process management skills (PMP is an added benefit).

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. We welcome diverse perspectives and nontraditional paths, fostering an environment where individuals can grow and make a difference. Join us to build what's next, together.

Equal Opportunity Employer:

Smartsheet is an EEO employer committed to fostering an inclusive environment. We provide equal employment opportunities to all qualified applicants in accordance with applicable laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please let us know if you require any accommodations for a comfortable and positive interview experience.