Order Management and Billing Operations Specialist

OpenAI is seeking a strategic and hands-on operator to support and scale our Order Management and Billing Operations function, with a focus on cloud marketplaces and partner billing operations. This role is based in San Francisco, CA, and operates on a hybrid model (3 days in the office per week). Relocation assistance is available.

About the Team:

The OpenAI Finance team ensures the organization's long-term success. The Order to Cash (OTC) team oversees the complete flow of commercial transactions, ensuring accuracy, compliance, and operational excellence.

About the Role:

This critical role will manage the end-to-end order-to-invoice lifecycle across direct enterprise billing, cloud marketplaces, and partner channels. You will be responsible for ensuring contract terms, provisioning, pricing, usage, and billing data flow seamlessly through our systems to produce accurate, timely, and audit-ready invoicing.

Your immediate priority will be supporting the operational readiness and ongoing billing workflows for our AWS partnership, while building scalable processes for additional cloud marketplaces and partner channels.

In this role, you will:

• Own end-to-end billing operations for AWS and other partner channels, including usage ingestion, reconciliation, validation, invoicing, credits, and exceptions.
• Build and scale repeatable billing processes for cloud marketplaces, partner channels, and ecosystem-based business models.
• Manage partner billing constructs, including pricing models, credits, discount structures, invoice validation, and reporting requirements.
• Partner closely with external partners like AWS to resolve billing discrepancies and escalations.
• Support the onboarding of new cloud marketplaces and partner channels by defining operational requirements and workflows.
• Scale execution through BPO and offshore teams, including workflow design and quality controls.
• Embed AI and automation into workflows to reduce rework and proactively identify discrepancies.
• Partner cross-functionally with Revenue Systems, Product, Engineering, GTM, Legal, Deal Desk, Finance, and Partner Operations.
• Ensure data completeness and accuracy during month-end close.
• Establish KPIs and dashboards to measure billing accuracy, automation rates, and operational throughput.
• Develop and maintain operational documentation, including SOPs and playbooks.

You might thrive in this role if you have:

• 7+ years of experience in Billing Operations, Order Management, partner billing, cloud marketplace operations, or usage-based billing.
• Strong understanding of partner or marketplace billing models (usage-based billing, pricing structures, credits, discounting, invoicing, reconciliation, exception management).
• Experience working with cloud marketplaces, external partners, or ecosystem-based business models.
• Experience launching or operationalizing new partner channels.
• Hands-on experience with CPQ, ERP, and billing platforms (e.g., Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome).
• Strong analytical skills to derive actionable business insights.
• Experience managing month-end reconciliations, billing controls, and audit readiness.
• Ability to thrive in a dynamic environment, navigate ambiguity, and manage competing priorities.

About OpenAI:

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We are an equal opportunity employer committed to diversity and inclusion. Background checks are administered in accordance with applicable law.