Software Engineer, Partners Experience Support

About Skroutz

At Skroutz, our mission is to amaze. Since 2005, we've been shaping the future of e-commerce in Greece, starting as an innovative price comparison engine and evolving into the largest marketplace. We believe happy customers and merchants are key, and we constantly seek new ways to deliver unparalleled experiences. Our innovations include Skroutz Plus, Skroutz Last Mile, and Skroutz Point. We're looking for passionate, enthusiastic individuals who share our love for eCommerce and technology to join our team.

#AimToAmaze

Our Engineering Values

• Know your Tech: Master your craft and be proud of your work.
• Release early & Iterate: Deliver prototypes, gather feedback, and refine.
• Embrace the AI-first era: Leverage AI tools to work smarter, automate tasks, and focus on high-level challenges.
• Be a team player: Offer help, listen, understand, and take initiative.
• Don't over anything: Avoid over-engineering, over-analyzing, or over-regulating.
• Enjoy your work: Celebrate successes.

Technologies We Use

Our primary stack includes Ruby (Ruby on Rails) for the backend, and Javascript (ES6) with React/Redux for the frontend. We utilize a MariaDB cluster for storage, and extensively use Elasticsearch, Kafka, MongoDB, Redis, and Memcached. Our CI is managed by Github Actions, and we employ tools like Sentry, NewRelic, and Grafana for monitoring.

How You'll Contribute to Skroutz's Vision

We are seeking a Software Engineer with a strong technical background and a "get-things-done" attitude to join our Partners Experience Support Engineering team. This team is responsible for a state-of-the-art platform that empowers merchants to grow their businesses. We build services, products, and processes focused on increasing merchants' Gross Merchandise Value and streamlining their daily operations. Our teams collaborate closely with Operations, Partners Support, Marketplace, and other engineering teams to ensure an excellent experience and growth opportunities for our sellers. With tens of thousands of orders processed daily, we handle exceptional cases and develop new tooling and automations to enhance team productivity and autonomy.

What You Will Be Doing

• Write Ruby scripts to manage exceptional order cases that cannot be handled by existing support tools.
• Implement new or missing order-handling tools within our Rails backoffice.
• Introduce automations via scheduled rake tasks and callbacks for issues previously handled manually.
• Debug and fix problematic purchase flows reported by users, or report them to other engineering teams.
• Handle integration issues with third-party service providers, such as courier services.
• Review and provide feedback on procedures in coordination with other Engineering teams.
• Review Pull Requests from other engineers.

Requirements

• At least 2 years of professional experience as a Software/Support Engineer.
• A solid Computer Science background.
• Good analytical and problem-solving skills.
• AI-native mindset: Proficiency in using AI coding assistants and LLMs to streamline development.
• Good communication skills and team spirit.

We Appreciate If You Have

• Knowledge of Ruby/Ruby on Rails.
• Strong knowledge of database systems (relational, document-based, etc.).
• Familiarity with the software development lifecycle.
• Familiarity with Object-Oriented Programming (OOP) principles.

What We Offer

• A great opportunity to contribute to Skroutz becoming one of Europe's fastest-growing Marketplaces.
• An environment that champions ambitious goals, empowers autonomy, fosters mentoring, and unlocks exciting personal and business growth opportunities.
• Competitive full-time salary.
• Ongoing training and development.
• Access to books, online courses, and relevant resources.
• Top-of-the-line tools and equipment.
• Private Medical Plan.
• Hybrid Working.
• Free gym membership at Golden Gym in Athens, plus OAKA cross-training & running courses, Padel, and online yoga.
• 30 working days of paternity leave for new fathers.
• Monthly childcare allowance.
• Free catered breakfast and lunch when at the office.
• Free Skroutz Plus subscription.

Equal Employment Opportunity

Skroutz is committed to diversity and provides Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, or religion. We may utilize AI systems for initial screening, but all final hiring decisions involve human oversight. You have the right to request an explanation regarding AI's role in your evaluation or a manual review of your application.